Premium Experience Coordinator

Title
Premium Experience Coordinator

Hourly Wage

19.00
 

About the Role

Are you a highly organized, customer-focused individual with a knack for making people feel special?  Do you thrive in a dynamic environment where no two days are the same? We're looking for a Premium Experience Coordinator to be the heart of our premium suite and DECC venues operations. In this role, you'll be the go-to person for our valued clients and our suite owners, ensuring their experience is seamless, stress-free, and truly unforgettable from start to finish. If you love building relationships, managing details, and being part of exciting events, this is the perfect opportunity for you!

What You'll Do 

As our Premium Experience Coordinator, you'll play a crucial role in delivering exceptional service. Your key responsibilities will include:

• Client Relations & Sales Support: You'll build strong relationships with clients and suite owners, assisting with sales inquiries and supporting the contracting process for premium experiences.
• Financial Management: Efficiently manage payments for client and suite services, ensuring accurate records and smooth transactions.
• VIP Hosting: Be the welcoming face for our clients and suite owners and their guests during events, greeting upon arrival, addressing their needs, and ensuring they have a fantastic experience.
• Catering Coordination: Receive, confirm, and manage all catering orders and special requests, acting as a liaison with our catering team to ensure flawless delivery. You'll also be knowledgeable about our menu to suggest appropriate substitutions for dietary needs.
• Problem Solver: Proactively follow up on requests and resolve any issues to ensure complete satisfaction for all clients and suite users.
• Administrative Support: Handle essential administrative and clerical duties, maintain detailed records, and complete required reports to keep operations running smoothly.

What You'll Bring

• Customer Service Excellence: A highly personable, attentive, and positive personality with a passion for delivering top-tier customer and hospitality experiences.
• Organizational Prowess: Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment.
• Communication Skills: Above-average written and verbal communication skills, allowing you to clearly convey information and build strong rapport.
• Tech Savvy: Basic accounting and computer proficiency, with the ability to quickly learn new software programs.
• Self-Motivation: The ability to work semi-independently, take initiative, and manage deadlines with professionalism.
• Adaptability: Flexibility to work variable hours based on our event schedule, with the heaviest season typically from September through March.
• Experience: A high school diploma or equivalent, plus six to twelve months of related experience in customer service, hospitality, or administrative roles.

Schedule
This is a year-round position, typically offering 16-24 hours per week and will include evening and weekend shifts.

Physical Demands
This position will require someone that is able to stand on their feet for many hours at a time and move quickly to different places based on needs.  They will need to use their hands frequently, and be able to see, hear, and speak often.  This position will require bending and maneuvering, and also the ability to move and lift up to 40 pounds at times.

Work Environment
The majority of work will be performed within doors. Many of the areas will fluctuate from moderate to loud noise levels. Temperature can fluctuate from hot to cold.

FLSA Classification
Non-Exempt

Type of Position
Part-Time, Event-Driven

Type of Employment
At-Will

Department
Catering

Reports to
Director of Food Service

Benefits:

• Free parking
• Employee wellbeing initiatives
• Monthly bus pass bus reimbursement program
• Public Employee Retirement Account (PERA) – Pension Plan – with employer match
• Optional Minnesota Deferred Compensation Plan
• Free Employee Assistance Program
• Paid Time Off
• More benefit details here:  Benefits HERE

What is the DECC?

The Duluth Entertainment Convention Center (DECC)  is a collection of ten venues hosting conventions, meetings, sports, arts, and entertainment right on the waters of Lake Superior in vibrant Canal Park. The DECC offers spectacular views of the Duluth Aerial Lift Bridge and excellent walkability.

Steps away from charming Canal Park and Downtown Duluth, guests enjoy shops, restaurants, and easy access to hotels. The Duluth Lakewalk and Bayfront Festival Park are just outside our doors.

Home to Duluth Superior Symphony Orchestra, the Minnesota Ballet, UMD Men’s and Women’s Bulldog Hockey, the Olympic gold-winning Duluth Curling Club, and the William A. Irvin floating museum / Duluth Haunted Ship, the DECC is the heart of regional entertainment.

Our commitment to sustainability means that all the events we host bring economic and environmental benefits to our city.

Mission:

We host events, create experiences, and drive our regional economy.

Values:

• Community
• Hospitality
• Excellence
• Fun

If you're eager to contribute your skills to a role where you can make a real impact on our guests' experiences, we encourage you to apply!

The duties described in this job description are representative of those an employee will encounter while meeting the expectations of this job. Reasonable accommodations may be made to help people with disabilities meet expectations. The DECC is an Equal Opportunity Employer.

Salary : $19