What are the responsibilities and job description for the Legal Intake Administrator position at DebtBlue?
About DebtBlue
DebtBlue, LLC is a fast‑growing debt settlement organization committed to helping individuals and families regain financial stability. We serve with integrity, compassion, and excellence-helping people restore peace of mind and move toward a stronger financial future. If you value meaningful work and want to make an impact, you'll feel at home here.
Position Overview
We are seeking a highly organized and dependable Legal Intake Administrator to support our legal and negotiations teams. This role plays a critical part in managing legal intake processes, communicating with clients and attorneys, and ensuring legal accounts move forward efficiently. The ideal candidate is detail‑oriented, thrives in a fast‑paced environment, and can work independently with minimal supervision.
This role reports directly to the Priority Manager and is 100% onsite in Richardson, TX - shift is 9am - 6pm
Key Responsibilities
DebtBlue, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any protected characteristic.
DebtBlue, LLC is a fast‑growing debt settlement organization committed to helping individuals and families regain financial stability. We serve with integrity, compassion, and excellence-helping people restore peace of mind and move toward a stronger financial future. If you value meaningful work and want to make an impact, you'll feel at home here.
Position Overview
We are seeking a highly organized and dependable Legal Intake Administrator to support our legal and negotiations teams. This role plays a critical part in managing legal intake processes, communicating with clients and attorneys, and ensuring legal accounts move forward efficiently. The ideal candidate is detail‑oriented, thrives in a fast‑paced environment, and can work independently with minimal supervision.
This role reports directly to the Priority Manager and is 100% onsite in Richardson, TX - shift is 9am - 6pm
Key Responsibilities
- Manage the legal intake process in a timely and accurate manner
- Collect, document, and maintain client and account data
- Perform case evaluations and initial screenings
- Monitor, review, and respond to the legal email inbox
- Create and manage legal tasks within internal systems
- Review accounts marked "Waiting on Attorney" and request approvals when settlements fall below blanket approval thresholds or attorney SOP
- Communicate with attorneys to obtain required settlement approvals
- Discuss negotiated settlements with clients who may be hesitant to accept offers despite having funds available
- Guide clients who receive legal summons and explain available options
- Assist clients in adding funds as needed to complete legal accounts
- Strong organizational and time‑management skills
- High attention to detail and accuracy
- Ability to meet deadlines with minimal supervision
- Professional, clear communication skills (verbal and written)
- Ability to manage sensitive conversations with empathy and confidence
- Comfortable working in a fast‑paced, process‑driven environment
- Experience in legal intake, debt settlement, negotiations, or administrative support is a plus
- Stable, full‑time opportunity with consistent hours
- Competitive hourly pay
- Mission‑driven work that makes a real difference
- Supportive, team‑oriented culture
- Growth opportunities within a rapidly expanding organization
DebtBlue, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any protected characteristic.