Legal Intake Specialist

Company Description

Deandra Grant Law is a mid-sized law firm headquartered in Dallas, TX, with 5 other offices and attorneys throughout Texas. The firm handles many areas of criminal law including misdemeanors and serious felony matters in State and Federal court. Our firm was built on the understanding that comprehensive representation does not begin and end in the courtroom. We know that just having sound legal counsel does not translate to a comprehensive and satisfactory experience for a client. We want our clients to be satisfied with their choice of firm, not just in their choice of attorney. Our client service and support staff are dedicated to making the experience of retaining an attorney as smooth as possible and ensuring that no client ever has a question or concern that goes unanswered. It doesn’t matter how good an attorney is if they don’t pay close attention to the wants and needs of the client. We want to make sure that each of our clients is as happy with the experience they have with our firm as they are with the ultimate result in his or her case.

Job Summary

The firm’s criminal defense department is seeking a full-time in-office Criminal Defense Law intake specialist to join its team at their Allen office. This position involves answering the phone, screening Potential New Clients (PNC’s), scheduling appointments, interacting with attorneys in the firm, helping assemble trial notebooks, assembling occupational driver’s license packets to mail to DPS, etc.

We are committed to hiring teammates that are passionate about helping people, have a ‘no job too-big or too-small’ mentality and understand that a person’s experience with the firm does not begin and end in the courtroom. Deandra Grant Law invests in the success and growth of the firm by hiring staff that understand the real-world impact that people face when they are going through a legal matter. This is a perfect opportunity to join a firm with an established team of passionate individuals that are committed to upholding high standards of representation and customer service.

Our firm is also committed to a systemized practice, and we have systems in place to accomplish the work we need to do in an efficient and accurate manner. This will make your job easier, but you must approach it with an understanding that there is one way to do things in our office, which is the best way.

Firm Culture

The firm culture has been built and is maintained by everyone committing to living our core values. These are:

Reach for Excellence Everyday: If the result will only be “okay,” we look for a better option, and pivot quickly, as to not waste precious time. We give our best effort every time because every client and coworker deserve our best effort. And no firm can do it better than we can.

United We Succeed: We are not just shaping a law firm; we are building a law firm that has the power to help shape how people are viewed and treated in the world. All team member opinions are needed, welcome and treated as equal.

Always Speak Your Truth: To be successful, we must be independent thinkers — so independent that when passionate about something, we’re willing to bet against the consensus. To accomplish that, we put our honest thoughts on the table, be radically open-minded, allowing the best ideas to rise to the top.

Negativity is Unacceptable: Positive words and actions manifest the same. We speak well of our team members, our clients, our opponents, as well as our competition, and always treat all with the respect that is due.

Qualifications and Skills

• Fluent in Spanish a plus but not required
• Comfortable with digital tools like Slack, Zoom, Google Workplace Apps and other technology.
• Good organizational, time management and problem-solving skills.
• Strong verbal skills and a positive attitude
• Ability to exercise flexibility, initiative, good judgment, and discretion.

Our office is open from 8:00 am until 5:00 daily, and it is expected that you will report to work and be logged in so that you are prepared to work by 8 am.

Who won’t fit in:

Serving a criminal defense clientele interacts with people in a high stress period of their lives, and our job is to help them get through this period and out the other side with their dignity and respect. You must understand the role of a criminal defense lawyer and firm and be comfortable being involved in complicated and offensive materials as part of your position. If you don’t believe in systems, or following them, you will not be a good fit.

Applicants should NOT call the office or appear in person. Interviews will be scheduled after review of credentials.

We are an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

We offer health, vision and dental insurance.

Training will take place over a 2 day period in our Denton office plus a day of online training.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $17 - $19