Customer Service Representative

Deano's Collision & Automotive Specialists has an Immediate Opening for a Full-Time Customer Service Representative.

Candidates must have excellent communication skills. Enjoy meeting new people and work well with others in a fast paced environment. Must be detail oriented, have keyboarding skill, basic knowledge of computers, willingness to learn and a valid drivers license.

Position:

Monday-Friday, 8AM-5PM No weekends

Employee Benefits offered:

Medical premium paid up to $750 per month. Dental premium paid 100%. Paid vacation and Holidays; and 401k offered with an employer match up to 3%.

Primary Role:

• Welcome/Greet Customers; must acknowledge customers verbally or if currently assisting others, non verbally. Offer Coffee, soda, popcorn or water
• Answer phones by 2nd Ring; make sure the office is always appropriately staffed to answer phones, greet customers, etc.
• Read and respond to office emails and office text messages.
• Call on repair assignments & book repair appointments

Daily Role: (Customer and phones are always the #1 priority.)

• Check in Customers. Additionally, move the vehicle to a designated area. Put the folder in the appropriate spot & mark in the system.
• Check out Customers. Additionally, check in loaner/rental and move to the designated area. Mark done if needed and rental returned.
• Loaner car scheduling/ assistance with rental.
• Confirm appointments for upcoming week.
• Confirm daily drop offs; and call to remind or reschedule appointments that did not show up.
• Confirm deductible amount and payments issued to customers upon or before dropping off.
• Locate, scan, enter insurance eft payments.
• Scan, enter & deposit insurance checks.
• Scan, enter & copy credit card receipts.
• Scan completed RO files.
• Daily updates to Customers. Morning & Afternoon: work with her/him to look at workflow and work with estimators to establish updates, etc.
• Tidy customer area (pick up popcorn on floor, pops left behind, etc.…)
• Make popcorn.
• Make coffee & Stock pop machine
• File invoices.
• Get Mail & open and deposit payments.

Weekly:

• Check eye wash stations.
• Print RO file folders & prep with appropriate documents.
• Call on Receivables.

Bimonthly:

• Check and order office, bathroom, and cleaning supplies.

Monthly:

• Check Fire Extinguishers.
• Create Monthly RO Box and file folders.

Ongoing:

• Assist & help organize misc. office projects, meetings, safety training and luncheons.

Job Type: Full-time

Pay: $ $24.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• On-the-job training
• Vision insurance

Work Location: In person

Salary : $24