What are the responsibilities and job description for the SERVICE ADVISOR position at DEACON JONES AUTO GROUP (MASTER)?
Job Purpose:
Key Responsibilities:
- The Service Advisor at Deacon Jones Auto Group (Master) plays a crucial role in ensuring customer satisfaction by efficiently managing the service process for new car dealership clients. This position involves acting as a liaison between customers and the service department, providing expert advice on vehicle maintenance and repair, and ensuring that all services are performed to the highest standards.
Key Responsibilities:
- Greet customers promptly and courteously, listen to their concerns, and provide expert advice on necessary services and repairs.
- Schedule service appointments and manage the workflow to ensure timely completion of all service tasks.
- Prepare detailed estimates for repairs and maintenance, explaining the costs and benefits to customers.
- Coordinate with technicians to ensure accurate diagnosis and efficient repair of vehicles.
- Maintain comprehensive records of all services performed, including parts used and labor costs.
- Communicate effectively with customers throughout the service process, updating them on the status of their vehicles and any additional recommendations.
- Ensure customer satisfaction by addressing any concerns or issues promptly and professionally.
- Promote additional services and products that enhance vehicle performance and longevity.
- Uphold the dealership's standards for quality and professionalism in every interaction with customers and colleagues.
Required Education:
Required Experience:
Required Skills and Abilities:
- High school diploma or equivalent required.
- Associate's degree in automotive technology or related field preferred.
Required Experience:
- Minimum of 2 years of experience in a customer service role, preferably within an automotive dealership.
- Proven track record of successfully managing client relationships and providing exceptional customer service.
- Experience with automotive service advising, including familiarity with vehicle maintenance and repair processes.
Required Skills and Abilities:
- Strong communication skills, both verbal and written, with the ability to effectively interact with customers and team members.
- Excellent organizational skills and attention to detail, ensuring accurate documentation and scheduling of service appointments.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficient in using dealership management software and standard office applications.
- Strong problem-solving skills, with the ability to diagnose customer concerns and recommend appropriate solutions.
- Ability to work collaboratively within a team and contribute to a positive work environment.
- Knowledge of automotive systems and components, with the ability to explain technical information to customers in an understandable manner.