What are the responsibilities and job description for the Entry Level Sales Team Member position at DCM Management?
Dreamcrafters Management, a rapidly expanding sales and marketing firm in Columbia, MD, is looking for passionate individuals to join our team as Entry Level Sales Team Members for General Telecommunications. This is an exceptional opportunity for those eager to gain hands-on sales experience, develop powerful communication and relationship-building skills, and build a rewarding career by connecting customers with essential communication and entertainment services.
As an Entry Level Sales Team Member, you'll be the face of our company, connecting customers with cutting-edge telecom solutions through direct, personalized engagement. Our comprehensive training program will prepare you to excel as a Sales Team Member, equipping you with in-depth knowledge of high-speed internet, voice services, and entertainment packages. You'll guide customers with tailored solutions and smooth sign-ups, gaining sales experience while helping them stay connected.
Key Responsibilities of the Entry Level Sales Team Member
- Serve as a primary direct representative for our general telecommunications program, proactively engaging with prospective residential customers in designated areas.
- Learn and maintain current knowledge of various telecommunications products and services, including internet speeds, voice plans, and entertainment packages, along with current promotions.
- Conduct direct needs assessments to understand individual customer communication and entertainment requirements, then skillfully recommend tailored solutions.
- Deliver persuasive and informative presentations that clearly articulate the benefits, value, and unique selling propositions of our telecommunications services to secure customer interest and commitment.
- Effectively address customer questions, concerns, and objections with confidence and accuracy, employing strong communication skills to facilitate sales.
- Guide customers smoothly through the entire direct sales and activation process, ensuring accurate completion of applications, contracts, and service enrollments.
- Consistently meet or exceed individual sales targets and contribute to overall team performance goals for new customer acquisitions.
- Maintain meticulous and confidential records of all direct customer interactions and sales activities within CRM systems.
- Actively participate in ongoing training sessions, product updates, and coaching to continuously enhance sales techniques and maintain expertise on telecommunications offerings.
Minimum Qualifications of the Entry Level Sales Team Member
- Must possess a High School Diploma or GED, be 18 years old, and legally authorized to work in the U.S.
- Up to 2 years’ experience in sales or customer-facing roles; enthusiastic entry-level candidates with a positive attitude and eagerness to learn are welcome.
- Strong verbal communication and interpersonal skills with the ability to establish rapport and articulate information clearly and persuasively.
- Proven active listening abilities and an empathetic approach to accurately assess and recommend solutions for customer needs.
- Demonstrated ability to problem-solve effectively and think critically in dynamic sales scenarios.
- Maintains professionalism, persistence, and composure in high-pressure or challenging situations.
- Exhibits a proactive, goal-oriented attitude with a strong focus on driving sales and achieving results.
- Detail-oriented and organized with competence in basic computer use and eagerness to learn CRM platforms.
Salary : $45,000 - $55,000
