What are the responsibilities and job description for the Telecom Sales Agent position at DCM Management?
Dreamcrafters Management, a leader in performance-driven marketing solutions in Columbia, MD, is seeking ambitious Telecom Sales Agents to represent General Telecommunications. This entry-level role offers comprehensive product training and professional development in internet, wireless, and entertainment solutions, perfect for launching a rewarding sales career while helping customers stay connected.
As a Telecom Sales Agent, you'll undergo intensive hands-on training to develop your skills in direct customer engagement and consultative sales across various telecommunications offerings. This program prepares you to confidently introduce a diverse range of services, assess customer needs accurately, and guide prospects through a professional, value-focused enrollment process. You'll become an expert in explaining features, benefits, and promotions, empowered to provide tailored solutions and build immediate rapport, driving both customer satisfaction and significant sales results.
Who We Are
Dreamcrafters Management fosters a culture of creativity, ownership, and teamwork. In Columbia, MD, we empower individuals through mentorship, continuous learning, and a commitment to excellence. We value initiative, celebrate success, and support personal and professional growth while partnering with top leaders in the telecommunications industry.
What We Are About
At Dreamcrafters Management, we focus on delivering impactful, effective sales solutions that link top telecommunications services with their ideal audiences. Our General Telecommunications program emphasizes integrity, effective communication, and customer satisfaction to strengthen brand presence and accelerate market expansion.
What Will I Be Doing as a Telecom Sales Agent?
- Proactively engage directly with prospective residential customers in designated areas to market and sell various telecommunications services.
- Maintain deep, current knowledge of a diverse range of telecommunications offerings, including high-speed internet, wireless plans, voice services, and entertainment packages, along with current promotions.
- Conduct targeted needs assessments during direct interactions to recommend tailored telecommunications solutions aligned with individual customer priorities and lifestyles.
- Deliver persuasive, benefit-driven presentations that highlight product value, exclusive offers, and competitive advantages of our telecommunications services.
- Address customer inquiries and initial objections with confidence and professionalism, building immediate trust and rapport through direct interaction.
- Manage the full sales cycle, ensuring seamless execution of applications, contracts, and service enrollments from initial contact to activation.
- Achieve and exceed set sales goals across daily, weekly, and monthly benchmarks to drive individual and team success.
- Record all direct customer interactions and sales activity accurately within CRM systems, ensuring data integrity and contributing to effective reporting.
- Continuously enhance sales effectiveness through active participation in structured training sessions, product updates, and personalized coaching from experienced leaders.
What Do I Need to Bring to the Table as a Telecom Sales Agent?
- Must hold a High School Diploma or GED, be at least 18 years old, and legally authorized to work in the U.S.
- Up to two years of experience in direct sales, retail, customer service, or other persuasive direct customer-facing roles; entry-level candidates with strong potential are highly encouraged.
- Exceptional verbal communication and presentation skills, with the ability to convey information concisely and engagingly.
- Confident, resilient, and persuasive demeanor, with a constructive approach to handling objections and rejection.
- Proactive and self-motivated, with a strong commitment to personal achievement and contributing to team-based sales performance.
- Demonstrated ability to build rapport across diverse audiences through effective interpersonal engagement and active listening.
- Strong critical thinking and problem-solving capabilities to address customer concerns and close sales effectively.
- Tech-savvy and detail-oriented, with basic computer proficiency and readiness to adopt CRM tools and digital sales platforms.
Salary : $45,000 - $55,000
