What are the responsibilities and job description for the Desktop Support Technician OR Field Engineer position at DCM Infotech Limited?
Title: Desktop Support Technician OR Field Engineer
Location: North Syracuse, NY,
Duration: 12 Months Contract
Key Responsibilities:
As a Client Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards.
You may also perform whole unit swaps, repair or replace PC peripherals.
Must have reliable transportation as this role services the metro and surrounding areas.
Close service tickets in real time in the Client Call Management system using Company provide phone.
Key Qualifications:
***Must have his/her OWN RELIABLE CAR and CAR INSURANCE***
1 Years of hands-on experience with laptop and desktop break-fix
Computer-building background experience preferred
General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications
Ability to resolve basic / non-complex problems as directed
Client and/or governmental clearance may be required
Police or criminal background verification clearance may be required