What are the responsibilities and job description for the Desktop / Field Support Technician position at Jobs via Dice?
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We are looking for Desktop / Field Support Technician for our client in Watertown, NY
Job Title: Desktop / Field Support Technician
Job Location: Watertown, NY
Job Type: Contract
Job Overview:
Pay Range: $20hr - $24hr
We are looking for Desktop / Field Support Technician for our client in Watertown, NY
Job Title: Desktop / Field Support Technician
Job Location: Watertown, NY
Job Type: Contract
Job Overview:
Pay Range: $20hr - $24hr
- The Desktop / Field Support Technician will provide on-site and remote IT support for end-user devices and infrastructure, including desktops, laptops, mobile devices, printers, network connectivity, and AV equipment.
- The role involves troubleshooting technical issues, managing service tickets, and ensuring high-quality customer support within defined SLAs.
- Experience in desktop or field IT support required.
- Experience supporting Windows 10/11 environments and Microsoft Office 365 required.
- Experience with IT ticketing systems (e.g., ServiceNow) required.
- Experience with Azure, Intune, and Active Directory administration preferred.
- Experience supporting enterprise IT infrastructure including printers, networking, and AV systems preferred.
- Provide deskside and field support for desktops, laptops, tablets, smartphones, printers, and related devices.
- Install, configure, and troubleshoot hardware, software, and operating systems.
- Support OS imaging, reimaging, and system setup activities.
- Diagnose and resolve non-recurring technical issues across user environments.
- Manage and resolve service tickets within SLA timelines.
- Provide regular updates and communication to end users regarding issue status.
- Perform basic network troubleshooting and support LAN connectivity issues.
- Support video conferencing and AV equipment.
- Maintain asset inventory and perform equipment movement as required.
- Provide end-user training and guidance on hardware/software usage.
- Recommend and perform device upgrades where required.
- Participate in BAU and project-based support activities.
- Strong customer service and communication skills.
- Ability to work independently and in team environments.
- Strong troubleshooting and problem-solving abilities.
- Ability to manage multiple tickets and priorities simultaneously.
- Flexibility to work in shift-based or on-site support models.
- Strong attention to detail and documentation skills.
- Windows 10/11 and Microsoft Office 365.
- ServiceNow or similar ticketing tools.
- Azure and Intune administration.
- Active Directory user and group management.
- Basic LAN/network troubleshooting.
- Desktop, laptop, and mobile device support.
- AV and video conferencing support.
- Hardware installation and troubleshooting.
- Relevant IT education or equivalent experience preferred.
Salary : $20 - $24