What are the responsibilities and job description for the Road Assist Coordinator I position at DB Schenker?
Introduction
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Responsibilities
This position is responsible for providing emergency roadside assistance to driver team members, working flexible schedules, and available to work various shifts including weekends and nights. This includes assessing and diagnosing vehicle failures through careful inquiry and dispatching appropriate service to drivers based on the nature of each breakdown. PRINCIPAL ACCOUNTABILITIES.
QUALIFICATIONS AND EDUCATION REQUIREMENTS.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Responsibilities
This position is responsible for providing emergency roadside assistance to driver team members, working flexible schedules, and available to work various shifts including weekends and nights. This includes assessing and diagnosing vehicle failures through careful inquiry and dispatching appropriate service to drivers based on the nature of each breakdown. PRINCIPAL ACCOUNTABILITIES.
- Coordinate road repairs between Driver Team Members and Vendors, as necessary.
- Maintain cost per mile (CPM) goal.
- Utilization of equipment to reduce down time.
- Ensure Department of Transportation (DOT) compliance.
- Provide total support for driver team members, inter company operations, and external customers through effective and timely action.
- Effectively communicate to our internal and external customers.
QUALIFICATIONS AND EDUCATION REQUIREMENTS.
- High School diploma or equivalent.
- On the job experience in similar role preferred PREFERRED SKILLS
- Ability to deliver exceptional service through positive engagement and patience.
- Ability to work in a team environment to continuously improve results.
- Able to promote a culture of trust and safety. WORKING CONDITIONS. This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required to:
- Remain in a stationary position for extended periods of time.
- Frequently operate a computer for extended periods of time and regularly operate other office productivity machines.
- Occasionally ascend/descend stairs and move up to 20 pounds of office objects.
- Frequently communicate with peers, supervisors, third parties, and other employees to exchange accurate information and answer questions.
- Occasionally attend meetings in buildings outside corporate office and at off-site locations with various internal conditions, and requiring travel in various external conditions. This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.