What are the responsibilities and job description for the Family Experience Associate - Part Time position at Dayton Children's Hospital?
Facility
Dayton Children's - Main Campus
Department
Patient Relations & Family Experience
Schedule
Part time
Hours
20
Job Details
In collaboration with the Manager of Patient & Family Experience and the Family Resource Center, the Family Experience Associate serves as a welcoming, supportive presence for families supported by the Patient Experience Department at Dayton Children’s Hospital. This role focuses on enhancing the overall family experience by providing hospitality, emotional support, programming and access to resources during appointments, surgeries/procedures, or hospitalization. The Family Experience Associate engages with families to gather feedback and insights to help inform ongoing improvements to the hospital and patient and family experience. The Associate helps ensure that family-facing spaces supported by the Patient Experience Department are welcoming, inclusive, and well-maintained, reflecting Dayton Children’s commitment to family-centered care.
Education
Required Qualifications
GED or High School Diploma
Experience
2-4 years of experience in customer service, patient support, hospitality, or community engagement
Skills And Competencies
Customer Service and hospitality skills, interpersonal and communication skills, computer skills
Preferred Qualifications
Shifts vary within 8:00AM - 8:00PM, may include evenings, weekends, holidays.
May require travel to multiple locations.
Dayton Children's - Main Campus
Department
Patient Relations & Family Experience
Schedule
Part time
Hours
20
Job Details
In collaboration with the Manager of Patient & Family Experience and the Family Resource Center, the Family Experience Associate serves as a welcoming, supportive presence for families supported by the Patient Experience Department at Dayton Children’s Hospital. This role focuses on enhancing the overall family experience by providing hospitality, emotional support, programming and access to resources during appointments, surgeries/procedures, or hospitalization. The Family Experience Associate engages with families to gather feedback and insights to help inform ongoing improvements to the hospital and patient and family experience. The Associate helps ensure that family-facing spaces supported by the Patient Experience Department are welcoming, inclusive, and well-maintained, reflecting Dayton Children’s commitment to family-centered care.
Education
Required Qualifications
GED or High School Diploma
Experience
2-4 years of experience in customer service, patient support, hospitality, or community engagement
Skills And Competencies
Customer Service and hospitality skills, interpersonal and communication skills, computer skills
Preferred Qualifications
- Associate degree or coursework in Customer Service, Healthcare, Social Services, Hospitality, or a related field.
- Minimum of 5 years of experience in patient experience, hospitality, family support services, social services, or community-based programming, preferably within a healthcare, pediatric, or nonprofit environment.
Shifts vary within 8:00AM - 8:00PM, may include evenings, weekends, holidays.
May require travel to multiple locations.