What are the responsibilities and job description for the Front Desk Receptionist position at Days Inn?
Job Overview:
As a Front Desk Associate at Days Inn, you will be the first point of contact for our guests. Your primary responsibilities will include providing excellent customer service, managing check-ins and check-outs, and ensuring a welcoming environment. You will play a vital role in creating a positive experience for our guests.
Key Responsibilities:
Guest Check-In and Check-Out:
Greet guests warmly and assist with check-in/check-out processes.
Verify guest information and process payments accurately.
Customer Service:
Address guest inquiries and resolve issues promptly and effectively.
Provide information about hotel amenities, local attractions, and services.
Communication:
Maintain effective communication with housekeeping and maintenance teams to ensure guest satisfaction.
Relay guest feedback to management.
Reservation Management:
Manage room reservations and cancellations using the hotel’s booking system.
Assist with group bookings and special requests.
Administrative Duties:
Maintain accurate records of guest accounts and transactions.
Perform basic clerical tasks, including filing and data entry.
Safety and Security:
Ensure the safety and security of guests and hotel property.
Familiarize yourself with emergency procedures and protocols.
If you are passionate about hospitality and providing outstanding guest service, we invite you to apply to join our team at Days Inn Hotel!
Pay: From $12.00 per hour
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $12