What are the responsibilities and job description for the Front Desk Agent position at Quality Inn & Suites University?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. The Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Front desk shifts are 8 hour shifts from 7am-3pm or 3pm-11pm. Applicants should be available for both or either of these 8 hour periods.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities, also provide pertinent information about Laramie and local ongoings
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Regular cleaning tasks
- Daily laundry - sorting, washing, drying and folding
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role not required but recommended
- Attention to detail
- Ability to assess multiple tasks and prioritize
- Deductive reasoning and problem-solving skills
- Customer service attitude
- Excellent communication and organizational skills
- Personable and charismatic
- Able to bend and lift up to 25lbs
Job Type: Part-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $13