What are the responsibilities and job description for the Front Desk Agent position at Days Inn & Suites?
Job Overview
Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will set the tone for an exceptional guest experience! In this vital role, you will be the first point of contact for our guests, providing warm welcomes, efficient check-ins and check-outs, and ensuring every visitor feels valued and cared for. Your proactive approach and excellent communication skills will help create a welcoming atmosphere that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering outstanding guest services in a lively resort environment.
Responsibilities
- Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in process
- Manage multi-line phone systems with professionalism, providing accurate information and assistance
- Handle guest inquiries courteously via phone or in person, offering solutions and local recommendations
- Maintain accurate records of guest reservations, check-ins, check-outs, and billing details
- Assist with night audit procedures to reconcile daily financial transactions and ensure data accuracy
- Provide exceptional guest services by addressing requests promptly and resolving issues efficiently
- Uphold hotel policies and procedures related to guest relations, safety, and security
Experience
- Previous experience in hotel management or front desk operations is highly preferred
- Strong customer service background with excellent communication skills in multiple languages is a plus
- Bilingual abilities enhance guest interactions and are highly valued in our diverse environment
- Familiarity with hospitality management software and multi-line phone systems is advantageous
- Experience in resort or hotel settings demonstrates your ability to thrive in a fast-paced environment
- Knowledge of night audit procedures and guest relations best practices will support your success in this role
Embark on a rewarding career where your hospitality expertise makes a difference! We value energetic individuals committed to delivering memorable guest experiences through exceptional service, attention to detail, and a friendly demeanor. Join us today to be part of a vibrant team dedicated to creating welcoming environments that guests love!
Pay: $11.50 - $13.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $12 - $14