Front Desk Associate

Job Summary:

A Front Desk Associate is responsible for making sure guests are fully satisfied with their stay to the best of their ability and maintain cleanliness held at the hotel's standards

Essential Job Duties and Responsibilities

· Welcome guests by greeting or answering phone calls in a professional and friendly manner

· Assist customers in making reservations in a timely, efficient, and professional manner

· Process guest check-in/check-out information, and guest payments correctly with minimum errors

· Assign rooms, suites, and/or keys to guests

· Provide guests with information and directions to local attractions, restaurants, etc. with out negative commentary about them

· Maintain a clean, safe, fully stocked, and well-organized work area

· Regularly attend, participate in, and support training and staff meetings as assigned

· Communicate to General Manager all occurrences involving staff/guests that require attention

· Maintain a positive attitude and contribute toward a quality work environment

· Compete daily check lists and laundry duties

· Multitask and prioritize to complete job duties and tend to guests promptly

· All Other duties as assigned by the General Manager or Management.

Key Competencies

· Accountability

· Excellent Customer/Guest Service

· Able to exercise confidentiality of all hotel and employee aspect

· Ability to multitask and problem solve

· Ability to work under pressure with unsatisfied guests and come to a conclusion and/or refer to management when needed

· Computer experience

Physical Requirements

· Must be able to reach overhead and below knees, including bending, twisting, pulling, and stooping

· Must be able to stand/walk for up to 8 to 10 hours, including the use of stairs

· Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance

Job Type: Part-time

Pay: $11.00 - $11.50 per hour

Benefits:

• Employee discount
• Paid time off

Ability to Commute:

• Oelwein, IA 50662 (Required)

Work Location: In person

Salary : $11 - $12