What are the responsibilities and job description for the Front Desk Receptionist position at Days Inn by Wyndham Rawlins?
· Greet each and every guest as they enter the hotel and provide personal service at all times
· Approach all encounters with guests as well as employees in a professional and personalized manner throughout all areas of the hotel
· Maintain regular attendance and timeliness in compliance with hotel standards, as required by scheduling, which will vary according to the needs of the hotel
· Maintain a professional image and positive attitude at all times
· Make guest reservations and operate PBX calls
· Perform accounting duties such as resolve charge disputes, process corrections and/or adjustments to accounts, post charges to accounts, count drawer and prepare cash deposits
· Report pertinent information to the next shift per hotel policy
· Actively participate in daily briefings and meetings
· Ensure that the safety & confidentiality of all matters pertaining to guests are met in accordance with hotel standards
· Understand and execute hotel emergency procedures if an incident should occur
· Identify and solicit potential new loyalty rewards members
· Build rapport with VIP’s, loyalty members, and distinguished visitors
· Respond to all guest inquires, complaints and requests in a timely and efficient manner to ensure guest satisfaction
· Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Work Remotely
- No
Pay: From $13.00 per hour
Benefits:
- Employee discount
- Referral program
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $13