Graceland Inn Front Desk Clerk

Responsible for selling, coordinating all lodging reservations and related business from beginning to the wrap of the guests' stay. In handling these responsibilities, it will be important to work on developing relationships within the College community and surrounding areas to make strong connections so there is a level of trust for people to count on for their individual needs. It will be critical for this position to be mindful of guest satisfaction, handling guest needs and concerns, ensuring the guests every need aremet.

Accommodate Inn and Conference Center guests by registering and assigning rooms to guests, issuing room keys, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Essential Duties

• Greet, register, and assign rooms to guests of Graceland Inn.
• Verify customers' credit and establish how the customer will pay for the accommodations.
• Make and confirm the sale of reservations.
• Issue room keys.
• Keep records of room availability and guests' accounts.
• Post charges, such as those for rooms, food, liquor, or telephone calls.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers, as necessary.
• Review accounts and charges with guests during the checkout process.
• Transmit and receive messages.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Assist Innkeeper, Restaurant Supervisor, and other employees as needed; assistingin dining room service as time allows and situations demand.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Arrange tours, taxis or restaurant reservations for customers and sales for the operation.
• To ensure guest privacy it is important that materials and information gained by working with guests' always remains confidential.
  
  

Skills

• Ability to communicate and work well with diverse groups of people and different personality types.
• Solid communication skills, both verbal and written.
• Ability to work alone and with a team.
• Basic computer proficiency including Microsoft Office and reservations systems for both room and restaurant guests.
  
  

PHYSICAL REQURIEMENTS

• Stand or walk 100 percent of the time
• Occasionally lift up to 40 lbs.
• Frequently lift up to 20 lbs.
  
  

TO APPLY

Applicants should submit (1) cover letter, (2) resume, and (3) names and contact information of at least three professional references via email to Jane Corey, Director of Human Resources at coreym@dewv.edu. Please write "Graceland Front Desk" in the subject line.