What are the responsibilities and job description for the Entry-Level Automotive Service Advisor – Ford Dealership - Watertown, NY position at Davidson Auto Group?
Entry-Level Automotive Service Advisor – Ford Dealership
Location: Watertown, NY
Job Type: Full-Time
Hours: 7:30 AM - 5:30 PM (Monday - Friday)
Salary: Competitive salary range of $48,000 - $60,000 which includes commission and bonus opportunities
About Us
Davidson’s is a trusted Ford dealership in Watertown, NY, committed to providing top-tier vehicle service and customer satisfaction. We take pride in our knowledgeable team, cutting-edge facilities, and strong reputation for excellence. We’re looking for a motivated and customer-focused Entry-Level Automotive Service Advisor to join our growing service department!
Job Summary:
As an Entry-Level Automotive Service Advisor, you’ll be the face of our service department, assisting customers with their vehicle maintenance and repair needs. No prior experience in automotive service is required—we provide comprehensive training to help you succeed! If you have a passion for customer service and cars, this is a great opportunity to build a long-term career with Ford.
Key Responsibilities:
- Welcome customers and listen to their vehicle concerns.
- Clearly explain recommended services and repairs in a customer-friendly manner.
- Provide accurate cost estimates and obtain customer approvals.
- Coordinate with service technicians to ensure timely vehicle servicing.
- Keep customers updated on their vehicle’s status throughout the service process.
- Maintain detailed records of customer interactions and repair orders.
- Deliver outstanding customer service and uphold dealership standards.
- Other duties may be assigned as needed.
Qualifications:
- Excellent communication and customer service skills.
- A strong interest in the automotive industry and a willingness to learn.
- Ability to multitask and stay organized in a fast-paced dealership environment.
- Basic computer skills for scheduling and data entry.
- A positive attitude and team-oriented mindset.
- Previous experience in retail, customer service, or the automotive industry is a plus, but not required.
- Must hold a valid driver's license and be at least 18 years of age.
Why Join Our Team?
- Paid training with career growth opportunities within Ford.
- Competitive pay, plus commission and performance-based bonuses.
- Employee discounts on vehicle services and purchases.
- A supportive and professional team environment.
- Work in a state-of-the-art Ford dealership with cutting-edge tools and technology.
Benefits & Opportunities:
- Great Benefits include paid vacation, holidays, sick time, Medical, Dental & Vision Insurance
- 401(k), Employee Assistance Program and more!
- We offer career growth opportunities within a large organization.
- We are an equal opportunity employer.
Salary : $48,000 - $60,000
