Multi Shift Front Desk - Steamplant Hotel

MUST BE AVAILABLE 11pm-7am

Responsible for providing accurate and timely information and services to all guests in a professional and courteous manner and accurately performing night audit procedures.

Essential Functions:

• Ensure guests are greeted, checked in and out of the hotel in an efficient, friendly and professional manner.
• Obtain guest identification and credit/check approval as directed by hotel policy.
• Ensure special guest requests are communicated, noted and fulfilled.
• Listen and respond to guest inquiries in a positive and friendly manner.
• Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.
• Answer telephones promptly and courteously. Route calls appropriately.
• Enthusiastically sell property. Offer information and answer questions on special events, property facilities, amenities and any special rate packages.
• Communicate with the next shift to pass on necessary information.
• Complete tasks on daily checklist.
• Adhere to policies regarding handling of employee’s cash bank.
• Post charges to individual room or master accounts.
• Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
• Drive Company vans as needed.
• Handle guest mail and messages per established procedures.
• Offer and properly handle requests for wake up calls.
• Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced.
• Prepare daily management reports as required
• Complete the update process on the front office system per established guidelines.
• Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer system is ready for the next day’s business.
• Balance and audit all front desk postings and settlement.
• Reconcile food & beverage and miscellaneous revenue sources to the point of sale system, record and adjust entries.
• Perform all other duties as assigned.

Additional Responsibilities:

• Keep work area neat and organized
• Conduct self in a professional manner at all times.
• Maintain a safe working environment and immediately report all unsafe conditions.
• Maintain a good working relationship with all departments.
• Comply with all policies and procedures set forth by the property Employee Handbook.

Qualifications:

• High school diploma or GED.
• Possession of government required licenses or certificates.
• Basic math skills and prior cash handling experience.

Ability to:

• Handle many tasks at one time and work well under pressure.
• Work with minimum supervision.
• Maintain a professional appearance at all times.
• Work as part of a team.
• Communicate effectively.
• Receive and follow both verbal and written instructions.
• Work any day of the week and any hour.

E-Verify

Davenport District Hospitality utilizes E-Verify for all employment authorization verification.