What are the responsibilities and job description for the US_East | Client Engagement Manager_L4 position at Datum Technologies Group?
US_East | Client Engagement Manager_L4#26-00337
IL
All On-site
Job Description
Role Name: Engagement Manager
Location: Atlanta
Job Description
Position Open For: Atlanta, Chicago, and Vienna
Responsibilities:
Engagement Program Management & Leadership
Lead day-to-day program management execution for large, complex enterprise transformation initiatives, ensuring PMO rigor, delivery controls, and execution transparency.
Own the engagement operating model, ensuring consistent application of program management standards, processes, and governance across all workstreams.
Act as the single point of accountability for program execution health, enabling Program Sponsors and Directors to make informed decisions.
PMO Governance & Execution Control
Establish and manage all core PMO disciplines including scope, schedule, cost, quality, risks, issues, dependencies, assumptions, and benefits tracking.
Develop and maintain the Integrated Master Schedule (IMS), milestone plans, critical path analysis, and inter-workstream dependency tracking.
Operate RAID management proactively, driving mitigation, escalations, and resolution.
Lead change control and scope governance, ensuring disciplined intake, impact analysis, and approval workflows to prevent overcommitment.
Define, track, and report on program KPIs and success metrics, aligning delivery performance to business outcomes.
Financial & Commercial Management
Own program financial management including budgeting, forecasting, actuals tracking, variance analysis, and financial reporting.
Track vendor and partner commercial milestones and deliverables, ensuring alignment to contractual commitments.
Support benefits realization tracking and value realization reporting in partnership with business stakeholders.
Stakeholder & Vendor Communication Management
Operate structured executive and operational governance forums including status reviews, SteerCo materials, and decision logs.
Produce executive-ready reporting with clear, concise narratives on progress, risks, decisions, and corrective actions.
Coordinate across multi-vendor delivery teams to ensure alignment to plans, dependencies, and milestones.
Serve as a trusted partner to business, technology, and operations stakeholders, managing expectations and driving alignment.
Delivery Assurance & Operational Readiness
Enforce delivery discipline across release planning, readiness reviews, go-live criteria, and stabilization/hypercare tracking.
Ensure required artifacts are produced to support operational readiness and service transition in coordination with delivery and operations teams.
Identify early indicators of delivery risk and recommend corrective actions to Program Leadership.
Qualifications:
12+ years of experience in enterprise program and engagement management with a strong focus on PMO-led delivery governance.
Proven experience managing large-scale, multi-workstream transformation programs, preferably involving CCaaS, CRM, or enterprise platform modernization.
Demonstrated expertise in program governance, financial management, RAID management, change control, and executive reporting.
Strong experience operating in multi-vendor and system integrator-led environments.
Excellent executive communication skills with the ability to translate delivery data into clear, actionable insights.
Strong command of Agile, Hybrid, and Waterfall delivery models with pragmatic application at scale.
Experience in regulated industries such as Financial Services, Insurance, or Healthcare preferred.
Certifications preferred: PMP, PgMP, SAFe, ITIL, or equivalent program/portfolio management credentials.
“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran”