What are the responsibilities and job description for the Administrative Coordinator position at DataStaff, Inc.?
DataStaff, Inc. is currently seeking an Administrative Coordinator for a long-term contract opportunity with one of our direct clients in Raleigh, NC.
*This position is hybrid; 4 days per month in office and some occasional travel may be required.
Position Summary
The Administrative Coordinator provides operational and administrative support to the North Carolina Medicaid CAP waiver program. This role assists with critical incident review and tracking, provider and participant communications, and ServiceNow (SNOW) ticket management to ensure services are delivered in compliance with state policy, waiver assurances, and federal requirements established by the Centers for Medicare and Medicaid Services.
The CAP waivers are authorized under section1915(c) of the Social Security Act and comply with 42 CFR § 440.180. These programs provide a cost-effective alternative to institutionalization by supporting a physically disabled Medicaid beneficiary to remain in or return to a home and community-based setting.
Key Responsibilities
- Assist with Level 1 critical incident reviews and tracking of reportable incidents in accordance with CAP incident management policies.
- Monitor required timeframes for critical incident reporting, investigation, documentation and closure and escalate overdue items to clinical staff.
- Review, track and monitor SNOW ticket status, provide updates to requestors and report any system issues that impact beneficiary services.
- Serve as a liaison between CAP staff, vendors, providers and external stakeholders to ensure timely SNOW ticket resolution.
- Help compile reports and summaries used for quality improvement initiatives and program performance monitoring.
Qualifications Required:
- Bachelor’s degree in Public Health, Healthcare Administration, or Human Services related field.
- Minimum 1 year case management, care navigation or community outreach experience.
- Proficient in Microsoft Word for creating, formatting, and editing professional documents, including the use of templates, styles, and mail merge.
- Skilled in Microsoft Excel for data entry, basic formulas, and creating charts to visualize information.
- Ability to effectively manage multiple tasks and competing priorities.
Preferred:
- Previous experience in Medicaid programs.
- Previous experience in quality assurance and program compliance.
Skills & Competencies
- Proficiency with electronic health records and software platforms such as OASIS, PointClickCare, EPIC, SharePoint and MS Office.
- Ability to collaborate, adapt to change and work autonomously.
- Strong written and verbal communication and critical thinking skills.
Work Environment and Physical Requirements
- Primarily hybrid/remote with a requirement of 4 days per month in office.
- Occasional travel may be required.
- Ability to sit, stand, and use computer and phone for extended periods.