What are the responsibilities and job description for the Administrative Coordinator position at ACA Group?
Associate Documentation Specialist
Position Summary
The Associate Documentation Specialist supports the Technical Writing team by executing process-driven documentation tasks, maintaining existing content, and ensuring accuracy and consistency across routine updates and release communications for ComplianceAlpha.
Position Summary
The Associate Documentation Specialist supports the Technical Writing team by executing process-driven documentation tasks, maintaining existing content, and ensuring accuracy and consistency across routine updates and release communications for ComplianceAlpha.
- Work Location: Durham, NC (Hybrid). We have a beautiful new office opening at the American Tobacco Campus**
- Run predefined queries and reports to identify documentation requiring updates.
- Format, compile, and publish release notes using established templates and standards.
- Complete quarterly and recurring updates to list-based and reference documentation.
- Ensure content adheres to documentation standards, style guides, and formatting requirements.
- Track documentation updates and maintain change records and checklists.
- Collaborate with technical writers, product teams, and SMEs to gather required update inputs.
- Follow established documentation workflows and suggest process improvements to increase efficiency and quality.
- Associate or bachelor's degree, plus at least 1 year of relevant work experience.
- Strong attention to detail and ability to follow structured processes and formatting standards.
- Strong written communication skills (grammar, clarity, and formatting).
- Ability to manage recurring tasks and meet deadlines in a fast-paced environment.
- Experience in administrative, operations, documentation, QA, or support role (including internships or relevant coursework).
- Comfort working with structured content such as lists, tables, templates, and checklists.
- Experience in a SaaS or technology environment.
- Confluence and Jira experience or familiarity.
- Experience using AI-powered tools (such as Microsoft Copilot, ChatGPT, or similar assistants).
- Comfort adapting to new technologies and automation tools as part of documentation processes.
- Exceptional attention to detail and consistency.
- Able to understand basic technical concepts and apply documentation standards.
- Well-organized and able to work as part of a fast-paced team to meet demanding timelines.
- Flexible and able to juggle multiple requests while maintaining quality.
- Ability to learn and effectively use AI-assisted productivity tools (e.g., Microsoft Copilot) to streamline documentation workflows.