INTERNSHIP: CRM Product Manager

Role Description & Responsibilities

Our Dassault Systemes Marketing Technology (MarTech) Solutions Organization is excited to announce that we have a hybrid internship opportunity available in our Waltham, MA office!

The MarTech organization, comprises of 15 people spread between US and France. Within US (Waltham, MA office), we currently have a small team of 2 people, who are managing the deployment of a Customer Relationship Management (CRM) application for managing Prospection (Suspect Management) activities for the worldwide 3DS Business Development and Sales organizations.

Our purpose is to support, at world-wide scale, the acquisition, nurturing, and qualification of our prospects across multiple teams, from Marketing, Business Development, and Sales. In order to do so, we manage and support multiple applications, such as Marketing Automation Platform, CRM, other prospection tools, and a Marketing Data Lake.

The CRM Product Manager Intern will contribute to the global deployment, usage and optimization of the CRM system dedicated to Suspect Management activities. The person in this role will ensure the CRM system's effectiveness, adoption and alignment with the strategic drivers and business goals, across multiple brands, channels and geographies. Specifically, the intern will assist with the following:

• Understand Prospection/Suspect Management activities, within the overall Sales and Marketing processes, that CRM application supports
• Understand CRM application product features
• Work with end-users to gather, clarify and document requirements for approval, evaluating and defining new product features as requested by end-users
• Work with the technical team to Q/A and deploy the new product features
• Communicate product changes to stakeholders
• Provide overall product support and build good working relationship with all stakeholders
  
  

This internship involves:

• Being proactive in identifying CRM-related challenges and opportunities
• Contributing to the definition and validation of the change requests from our stakeholders (Business Development, Sales, Marketing, Strategy, …)
• Mapping these requests to the corresponding features in the tools (existing or to be built)
• Configuring the tools involved accordingly
• When development is required, collaborate with the technical teams involved
• Testing and validating these new features/changes along with the QA team
• Deploying these changes, interacting with the user community globally, and the power users specifically
• Monitoring and supporting the adoption and gathering data/feedback from our stakeholders and users
  
  

Qualifications

• Currently pursuing an undergraduate (Bachelor's) degree in Business, Marketing, Information Systems or Computer Science
• Prior experience with deploying Sales/Marketing systems (CRM systems such as HubSpot, Salesforce and Siebel preferred)
• Understanding of Sales Prospection & Marketing activities
• Understanding of Project/Product Management
• Ability to synthetize and communicate with different stakeholders
• Be pro-active in identifying and resolving challenges
• Well organized and detail oriented
  
  

In addition to working with your direct team, as a member of Dassault Systemes NAM Intern Program you will be invited to our Speaker Series, Lunch and Learns, Networking Events and employee functions.

Besides the above, a sense of adventure and a willingness to have fun through work are great tools at our disposal. If you enjoy learning new things while working with a friendly group of highly skilled individuals, this could be a great fit for you!

We look forward to meeting with you and leaning why you feel you would make a great Dassault Systemes Intern. Shape your career with 3DS! #WeAre3DS

Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Salary Pay Transparency

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $25 and $40 per hour.