What are the responsibilities and job description for the Facilities Customer Service Center Coordinator III. position at Dartmouth College?
Position Details
Position Information
Posting date 05/21/2026
Closing date
Open Until Filled Yes
Position Number 1129232
Position Title Facilities Customer Service Center Coordinator III
Hiring Range Minimum $25.00
Hiring Range Maximum $25.00
Union Type Not a Union Position
SEIU Level Not an SEIU Position
FLSA Status Non-Exempt
Employment Category Regular Full Time
Scheduled Months per Year 12
Scheduled Hours per Week 40
Schedule
Schedule: Monday-Friday, 7.30am-4.00pm; Saturday/Sunday
Required to work flexible hours during periods of critical operations on campus
Location of Position
Hanover, NH
Remote Work Eligibility? Onsite only
Is this a term position? No
If yes, length of term in months. n/a
Is this a grant funded position? No
Position Purpose
The Facilities Customer Service Center Coordinator III serves an important customer service role for Facilities as the position interacts with students, staff, faculty, parents, the public, vendors, and contractors. Typically, this position is the first point of contact for inquiries related to Facilities services and the processing of service requests using our computerized maintenance management system, Planon. The FSCC III acts as a liaison, tasks include providing information, answering questions, scheduling certain tasks, resolving problems/complaints, and facilitating communication with the Facilities staff in the field in both emergency and non-emergency situations. Individuals in the position need to be able to work in a team environment and be genuinely interested in helping and meeting the needs of Facilities customers. This person will have a strong knowledge of the computerized maintenance management system ( CMMS ), all tasks with the department, and the ability to help train new team members.
Description
Required Qualifications - Education and Yrs Exp High School plus 1-2 year(s) of experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge And Abilities
Department Contact Phone Number 603-646-3323
Department Contact for Cover Letter and Title Tie Watkins, Director of Customer Relations & Logisticsics
Department Contact's Phone Number Tie.Watkins@dartmouth.edu
Equal Opportunity Employer
Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Schedule: Monday-Friday, 7.30am-4.00pm; Saturday/Sunday
Required to work flexible hours during periods of critical operations on campus
Quick Link https://searchjobs.dartmouth.edu/postings/85788
Key Accountabilities
Description
Customer Service
Description
Access Control/Key Distribution
Description
Culture and Employee Belonging
We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.
Position Information
Posting date 05/21/2026
Closing date
Open Until Filled Yes
Position Number 1129232
Position Title Facilities Customer Service Center Coordinator III
Hiring Range Minimum $25.00
Hiring Range Maximum $25.00
Union Type Not a Union Position
SEIU Level Not an SEIU Position
FLSA Status Non-Exempt
Employment Category Regular Full Time
Scheduled Months per Year 12
Scheduled Hours per Week 40
Schedule
Schedule: Monday-Friday, 7.30am-4.00pm; Saturday/Sunday
Required to work flexible hours during periods of critical operations on campus
Location of Position
Hanover, NH
Remote Work Eligibility? Onsite only
Is this a term position? No
If yes, length of term in months. n/a
Is this a grant funded position? No
Position Purpose
The Facilities Customer Service Center Coordinator III serves an important customer service role for Facilities as the position interacts with students, staff, faculty, parents, the public, vendors, and contractors. Typically, this position is the first point of contact for inquiries related to Facilities services and the processing of service requests using our computerized maintenance management system, Planon. The FSCC III acts as a liaison, tasks include providing information, answering questions, scheduling certain tasks, resolving problems/complaints, and facilitating communication with the Facilities staff in the field in both emergency and non-emergency situations. Individuals in the position need to be able to work in a team environment and be genuinely interested in helping and meeting the needs of Facilities customers. This person will have a strong knowledge of the computerized maintenance management system ( CMMS ), all tasks with the department, and the ability to help train new team members.
Description
Required Qualifications - Education and Yrs Exp High School plus 1-2 year(s) of experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge And Abilities
- Minimum two years of experience in an office environment.
- Strong proficiency in computerized maintenance management systems ( CMMS ) with the ability to train others after learning Planon.
- Previous proven excellent customer service experience in a facilities environment.
- Comfortable working with Microsoft Office (Outlook, Word, and Excel) and Google Workspace (Drive, Sheets, Docs).
- Ability to handle emergency situations and react in a calm professional manner.
- Ability to work in a team atmosphere.
- Excellent problem solving skills, with a goal of customer satisfaction.
- Able to perform daily tasks with minimal supervision.
- Ability to prioritize work for self, while helping others.
- Understanding of facilities processes and the type of work performed.
- Excellent communication and interpersonal skills with the ability to interact with diverse College constituencies.
- Attentive to detail and interested in providing accurate, clear, and concise results.
- Demonstrates a high level of concentration while working in a fast-paced, continually changing organization. Comfortable with frequent interruptions to daily work.
Department Contact Phone Number 603-646-3323
Department Contact for Cover Letter and Title Tie Watkins, Director of Customer Relations & Logisticsics
Department Contact's Phone Number Tie.Watkins@dartmouth.edu
Equal Opportunity Employer
Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Schedule: Monday-Friday, 7.30am-4.00pm; Saturday/Sunday
Required to work flexible hours during periods of critical operations on campus
Quick Link https://searchjobs.dartmouth.edu/postings/85788
Key Accountabilities
Description
Customer Service
- Acts as a daily operational point of contact between those who request work orders, and Facilities staff who perform the work. Responds to customer inquiries and researches the status of work orders. Works closely with FCSC Coordinator IV to ensure timely communication and follow-up.
- Prepares and maintains informational lists such as heat calls, unlock reports, troubleshooter reports, and daily logs.
- Ensuring a high level of customer service, serves as front-line support y responding to telephone, walk-in, and email inquiries from students, parents, employees, vendors, and others. Provides appropriate response and referral. Provides policy interpretation.
- Receives and dispatches technicians to service calls as appropriate. Keeps a daily log of all dispatched calls.
- Takes personal ownership of day-to-day tasks performed within the department.
- Assists in the training and mentoring of new FCSC team members.
- Ability to fulfill all the key roles and responsibilities in the department with minimal supervision.
Description
Access Control/Key Distribution
- Distribute keys and maintains key inventory. Grants electronic access control as directed to students, faculty, staff, vendors, and contractors.
Description
Culture and Employee Belonging
We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.
- Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
- Participates in division wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
- Collaborates, when appropriate, on other CEB -related initiatives within the division and College
- Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
- Performs other duties as assigned.
Salary : $25