Director of Field Operations - Property Maintenance

Position: Director of Field Operations - Property Maintenance

Type: Exempt

Reports to: President

Location: Washington, DC

Salary: $90,000.00 - $100,000.00

Type: Annual/Full-Time/On-Site

Salary: Medical, Dental, Vision, and Ancillary

ABOUT FARIA MANAGEMENT:

Faria Management is the property management division of Dumas Collective®. The firm provides boutique style property management services by bringing an unconventional, solution-based owner’s approach to urban communities. Faria Management’s mission is to provide a brand of luxury affordable housing® which is a high-quality boutique style form of management services, to owners of income-restricted housing. Since commencing on-site management operations in 2015, Faria has increased the size of its portfolio nearly tenfold and currently operates nearly 2,000 units across the Mid-Atlantic region.

POSITION DESCRIPTION:

We are seeking a dynamic, hands-on leader to serve as Director of Field Operations. This individual will be responsible for establishing and overseeing efficient, accountable, and performance-driven systems across our entire property portfolio. The successful candidate will bring a proactive leadership style and a deep commitment to operational excellence, resident satisfaction, and cost-effective service delivery.

This role requires a master dispatcher who who can delegate, track, and verify work orders with urgency and precision, while also designing and maintaining systems that foster accountability at every level.

RESPONSIBILITIES:

Responsibilities include the following:

• Work Order Management & Task Delegation
• Oversee the intake, dispatch, and resolution of maintenance work orders across all properties.

Preventive Maintenance & In-House Capacity

• Review all work orders to determine in-house feasibility before outsourcing.
• Build and maintain a skilled, responsive in-house team capable of addressing most property needs.
• Schedule and manage preventive maintenance to reduce emergency repairs and extend asset longevity.

Systems Oversight: Security, Elevators, Janitorial, Trash

• Manage building systems including FOB access, security cameras, elevators, janitorial, landscaping, and waste services.
• Design cost-effective service plans and maintenance schedules for each system.
• Lead contract negotiations, monitor vendor performance, and conduct renewal evaluations.

Inventory & Supplies Management

• Develop and enforce site-wide inventory control systems.
• Maintain access to tools, parts, and materials to support ongoing operations while minimizing waste and excess.

Code Violations & Compliance

• Maintain a centralized system to track all code violations and citations.
• Ensure prompt resolution, thorough documentation, and consistent reporting of compliance issues.
• Partner with property staff and city officials to uphold standards.

Staff Leadership & Training

• Supervise on-site maintenance and operations teams across all properties.
• Provide ongoing training focused on customer service, safety, accountability, and system tools.
• Promote a culture rooted in excellence, ownership, and urgency.
• Utilize a technology-based system to assign, track, and verify tasks by property and personnel.
• Ensure accountability for timely, high-quality task completion by both staff and vendors.
• Implement clear performance expectations and consequence structures for delays or substandard work.
• Various ad hoc assignments

MINIMUM QUALIFICATIONS:

• 7 years of experience in property management operations, facility maintenance, or related field.
• 3 years in a supervisory or director-level role managing dispersed property teams and service contracts.
• Proficient in facilities management software, work order systems, and inventory tracking tools.
• Strong organizational and communication skills.
• Proven experience with vendor negotiation, contract management, and preventative maintenance planning.
• Commitment to operational efficiency, accountability, and high service standards.
• Experience with affordable housing, HUD or LIHTC compliance a plus.
• Familiarity with city housing code, violation procedures, and inspection readiness.
• Ability to analyze budgets and propose cost-saving measures.
• Bilingual (English/Spanish) preferred.

SUCCESFUL CANDIDATES WILL POSSESS THE FOLLOWING ATTRIBUTES:

• An entrepreneurial spirit
• Proactive and extremely responsive
• Personable with a good sense of humor
• Strong financial and analytical skills
• Understanding of fundamental real estate terminology
• Experience with funding programs for affordable housing a plus
• Demonstrated commitment to the mission, philosophy and vision of Dantes Partners and community development work
• Energy and commitment to work in an entrepreneurial environment with the ability to prioritize responsibilities
• Strong organizational skills
• Demonstrated ability to work effectively with a wide range people and organizations
• Ability to work under pressure, in a time sensitive environment, delivering timely and accurate work
• Ability to understand and troubleshoot complex financial models
• Ability to write clearly and informatively and present numerical data effectively

ADA SPECIFICATIONS (Physical demands that must be met to successfully complete the essential functions of the job)

• While largely sedentary, this position requires the ability to sit, stand, and lift up to 20 lbs., speak, and hear, sometimes for extended periods of time.
• Requires the ability to use a computer and office equipment traditionally found in office settings.
• Requires the periodic ability to travel regionally, on behalf of the company.

Faria Management is an equal opportunity employer.