Help Desk Specialist

• We can not provide sponsorship or work C2C. W2 only
• This is a contract position through DWS working for our healthcare client.
• Must be available to work on-site 5x a week in Plymouth Meeting, PA traveling to different sites in the immediate area as needed (car mileage paid).

Job Summary:

We are seeking a dedicated and knowledgeable Help Desk Technician to provide technical support and assistance to our end-users. This role involves traveling to & from various offices in the Philly area to troubleshoot hardware and software issues, answering inquiries, and ensuring that IT systems are functioning smoothly. The ideal candidate will be patient, solution-oriented, and able to communicate technical information to non-technical users.

Key Responsibilities:

• Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
• Install, configure, and support various software applications, operating systems, and hardware devices.
• Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
• Assist with user onboarding, including setting up new equipment and configuring user accounts.
• Ensure the timely and accurate completion of all service requests and tasks.
• Provide remote support and assistance as needed, ensuring minimal disruption to users.
• Collaborate with other IT team members to identify recurring issues and implement solutions.
• Maintain a knowledge base of common issues and solutions for future reference.
• Stay up-to-date with the latest technology trends, tools, and techniques to provide efficient and effective support.

Must-Haves

• 1 years of hands-on experience required
• Active Directory required
• Strong communication skills

Preferred

• A or CompTIA certified required
• Printer support
• Imaging or provisioning of laptops and/or desktops