What are the responsibilities and job description for the Technical Support Specialist position at Dahl Consulting?
Job Details
Bring your IT skills to this new role! Dahl Consulting is currently partnering with a leading commercial printer. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Technical Support Specialist for a contract position. Interested? Get more details below!
- Worksite Location: Ramsey, MN
- Compensation: $25.00-$29.00 per hour
What you ll do as a Technical Support Specialist:
- Provide day-to-day support for office staff, including assistance with Microsoft Office Products, video conferencing and Office 2019 products
- Troubleshoot and resolve issues with company cell phones, Mitel VOIP phones, and office peripherals
- Install, configure, and set up new equipment, including phones, printers, computers, docking stations, and other office hardware
- Assist machine operators, technicians, and maintenance teams to troubleshoot and resolve computer and controller issues on the production floor
- Manage user accounts, groups, and other Active Directory tasks to ensure smooth user access and permissions
- Assist with inventory and maintenance of IT supplies and equipment, ensuring efficient use of hardware and software across the organization
- Miscellaneous tasks like assembling workstations, installing small TV s / monitors, installing monitor stands etc.
- Maintain a high level of confidentiality with sensitive information and ensure secure handling of company data and operations
- Train users in effective use of hardware and software, providing clear instructions and ongoing support to maximize productivity
What you need to become a Technical Support Specialist:
- 3 years of experience in a related IT support or technician role
- Solid understanding of basic computer hardware and peripheral components
- Proficient with Windows desktop operating systems (XP, 7, 8, 10, and 11) and Mac OS and cloud-based communication tools (Zoom, Teams)
- Familiarity with Ethernet-connected surveillance camera systems is a plus
- Extensive application support experience
- Advanced knowledge of process improvement, software maintenance, software testing, network design and implementation, software performance tuning, network performance tuning, and database performance tuning a plus but not required
- Strong problem-solving skills, with the ability to anticipate, analyze, diagnose, and resolve technical issues effectively
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family s needs. For details, please review the DAHL Benefits Summary: ;/em>
Salary : $25 - $29
