What are the responsibilities and job description for the Service Desk Specialist position at Dahl Consulting?
Job Details
- Join an organization that provides inventive electrical solutions! Dahl Consulting is currently partnering with a leader in the electronics industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Service Desk Specialist for a contract position. Interested? Get more details below!
- Worksite Location: Anoka, MN
- Compensation: $20.00-$25.00 per hour
What you ll do as the Service Desk Specialist:- Research, resolve, and respond to IT incidents and service requests following current service level agreement practices
- Partner with second level support, colleagues, and other groups in IT to troubleshoot and resolve requests
- Document detailed incident and service request resolutions in the call tracking management tool to facilitate faster resolutions of future issues
- Coordinate end-user communication related to service disruptions at both individual and organizational levels
- Identify and recommend proactive solutions for repeat incidents and service requests
- Provide on-call support for emergencies outside of normal office hours remotely and/or on-site
- Monitor and take all Incident tracking tool ticket requests relevant to those tickets, which the support tech can work from beginning through a resolution to ensure the quality of service and customer satisfaction
What you ll bring to the Service Desk Specialist role:- High school diploma or GED required, Associates or Bachelor s degree preferred
- 5 years of IT experience supporting desktop computers and software in a medium to large organization
- Proficiency in Windows 10 and Office 365 required
- IT Administration skills a plus (Active Roles/Intune/Apple management)
- Skill in troubleshooting simple to medium-sized hardware and software problems
- Skill in managing multiple tasks along with the ability to work in a self-directed manner
- Skill in remote troubleshooting and resolution of issues
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family s needs. For details, please review the DAHL Benefits Summary: ;/span>
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Salary : $20 - $25
