What are the responsibilities and job description for the Call Center Representative position at D2G Group LLC?
Location: Fall River, MA
Schedule: Monday–Friday | 11:30 AM – 8:00 PM
D2G Group is hiring Call Center Representatives to join our high-energy contact center team!
In this role, you’ll be on the front lines of customer interaction—handling a steady volume of inbound calls, chats, and emails in a fast-paced, performance-driven environment. You’ll assist customers with placing orders, answering product questions, and resolving issues efficiently, all while delivering a positive and professional experience.
This is a structured call center environment where focus, responsiveness, and reliability are critical to success. Representatives are expected to be fully engaged during scheduled working hours, as consistent availability is essential to support our customers and team.
This position is based out of our Fall River, MA office. All new hires will complete two weeks of in-person, classroom-style training to learn our systems, processes, and products. After training, the role transitions to a hybrid schedule, with the majority of work performed remotely and one required in-office day per month for collaboration and ongoing training.
Candidates must live within a reasonable commuting distance of Fall River, MA.
Why Join D2G Group?
Structured onboarding with hands-on, instructor-led training
Hybrid flexibility after initial training period
Consistent Monday–Friday schedule (no weekends)
Fast-paced, team-oriented environment
Growth and advancement opportunities within the organization
Key Responsibilities
Handle a high volume of inbound customer interactions via phone, chat, and email
Provide accurate information regarding products, pricing, and order status
Resolve customer concerns quickly and effectively while maintaining professionalism
Process orders with a high level of accuracy and attention to detail
Identify opportunities to recommend additional products when appropriate
Maintain detailed and accurate customer records in internal systems
Meet or exceed performance metrics, including quality, productivity, and responsiveness
Collaborate with internal teams to resolve issues in a timely manner
Participate in ongoing training and development
Qualifications
High School Diploma or equivalent required
2 years of customer service experience in a fast-paced or call center environment preferred
Strong verbal and written communication skills
Ability to multitask and navigate multiple systems simultaneously
Excellent time management and attention to detail
Comfortable working in a structured, metrics-driven environment
Strong computer skills, including CRM systems
Positive attitude with a customer-first mindset
Ability to work independently and as part of a team
Must be fluent in English (reading, writing, and speaking)
If you thrive in a fast-paced environment, enjoy helping customers, and are looking for a structured role where you can grow, we encourage you to apply and join the D2G Group team.
Compensation:
Displays2Go takes a market-based approach to pay. The expected base salary range for this role is $37,440 – $43,680. Final base pay will be determined based on responsibilities, job-related skills, experience, geographic location, and market conditions.
Salary : $37,440 - $43,680