General Manager

Benefits:

• Bonus based on performance
• Paid time off
• Training & development
  
  
  

At D1 Athens, we’re more than a gym—we’re a high-performance training community built on discipline, character, and a relentless commitment to helping people become stronger versions of themselves. We’re looking for a General Manager who is ready to lead from the front: someone with the character, leadership ability, and drive to inspire athletes, motivate a team, and grow a thriving business.

This role is for a self-starting leader who is highly skilled in sales, understands strength and conditioning, thrives in a fast-paced environment, and is energized by connecting with people and helping them succeed. The right person will combine strong sales ability, industry credibility, and operational leadership to guide our team and continue building one of the strongest fitness communities in Northeast Georgia.

If you’re someone who embraces responsibility, thrives in a fast-paced environment, and is excited to take a meaningful step forward in your career while impacting athletes and families every day, we’d love to meet you.

Key Skills Required For Position:

• SALES. You should be able to close sales effectively on day 1. YOU should love BEING the salesperson and leading other salespeople.
• LEADERSHIP. You should be a first one in, last one out leader. You should be able to hold weekly 1 on 1 meetings, weekly staff meetings, hold staff accountable, and lead your team to business and individual professional growth. (Must be a strong & confident leader who can handle the pressure of this role.)
• FINANCE. You need to have the ability to manage the facility P&L. You will meet with ownership monthly to review your budget and KPI's vs what actually happened.
  
  
  

This Manager Can Expect:

• To join a fun team that understands how to WORK & PLAY hard
• To facilitate staff meetings each week covering key data points with their team & moving the needle forward by both informing & inspiring their team to take action on key changes.
• To meet with the facility owners weekly to discuss lead generation metrics via direct response advertising, lead nurture metrics, sales metrics, fulfillment metrics, retention metrics, ascension metrics, LTV vs COA metrics, revenue metrics, overhead metrics, etc.
• To be held accountable in financial meetings to an annual budget that predicts line by line revenue categories, overhead categories, COGS, etc.
• To be poised when meeting & interacting with celebrities & professional athletes and to treat all others with the same level of dignity, respect, and service…this manager must provide the same world class experience to EVERY SINGLE PERSON who walks in the door.
  
  
  

Serve as a key point of contact with members, with emphasis on providing the D1 customer experience. Duties include:

• Assisting with check-ins
• Setting up new memberships in POS system
• Collecting and processing payments
• Providing front desk sales and information
• Assisting with special events
• Managing retails sales
• Maintain retail inventory to assure adequate stock
  
  
  

Serve as a point of contact for vendors.

Ensure proper levels of service are maintained which include:

• Communications
• Monthly retail sales quota
• Supply items
• Light housekeeping duties as needed to maintain facility
  
  
  

Special Skills/Tools/Competencies/Experience:

• Proficient in Microsoft Excel and other Office applications
• Experience in dealing directly with clients and providing a positive client experience
• Effective time management and follow-through skills
• Excellent communication skills and the ability to interact effectively with all stakeholders of the company (owners, associates, clients, community leaders, D1 leadership team)
• Attention to detail with critical thinking skills
• Positive, energetic attitude with the ability to multi-task and perform a wide variety of roles
  
  
  

Accountability Measures:

• Adherence to, and promotion of, the D1 Core Values
• Growth of membership/personal training and retention by providing exceptional customer service in the facility
• Accurate and timely completion of daily job duties
• Effective collaboration with vendors to ensure proper service levels for the facility and clientele
• Adherence to standard policies and procedures to safeguard the assets of the company
  
  
  

Qualifications:

• Bachelor Degree
• 3 years of management
• Can out-sell anyone in the room & loves it
• Effectively prescribe goals-based fitness plans
• Knowledge of gym and retail operations
• Positive and energetic personality with a “can do” attitude
• Is a manager who will be the first one in & the last one to leave