What are the responsibilities and job description for the Sales & Customer Service Representative position at D1 TRAINING?
Benefits
D1 Training is hiring a high-energy, Sales & Customer Service Representative to make calls, set appointments, and get prospects to show up.
This is not a passive front desk job.
This is not a “sit there and wait” role.
This is a phone-heavy, results-driven position for someone who can move with urgency, stay organized, and keep the calendar full.
D1’s recruiting model is built around speed to lead, high follow-up volume, and KPI accountability, and the recruiter role is explicitly tied to schedule rate, show rate, and close support
What This Job Actually Is
This role is responsible for working leads fast, making outbound calls, setting intro appointments, confirming those appointments, and following up relentlessly to improve show rate. You will spend most of your time on the phone and in the CRM contacting new leads, old leads, missed opportunities, and no-shows to keep the sales calendar full. This is a high-activity, high-accountability role for someone who is confident on the phone, moves with urgency, and knows how to get people to commit. Success in this role is measured by speed to lead, appointments booked, show rate, and consistent follow-up execution.
What you’ll do
D1 is an athletic-based group training facility for adults and youth athletes ages 7 and up with a mission of providing the best fitness philosophy and facility to its athletes, empowering them to improve themselves by efficiently and consistently reaching their fitness goals.
At D1, our promise to our athletes is: “You pick the goal, we help you get there” and D1 Coaches are the catalysts for our fulfillment of that promise. D1 Coaches implement and instill the D1 training philosophy into every workout. They exhibit the ability to adapt and customize programs in the workouts, in order to tailor them to each athlete. They take a personal stake in the lives of our athletes, maintaining regular contact and monitoring their individual progress toward their goals. D1 Coaches are a part of the best training environment in the industry and are integral to the success of D1 as it continues its rapid growth.
Compensation: $16.00 per hour
D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180 in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world’s best athletes and deliver the, in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.
- Bonus based on performance
- Training & development
D1 Training is hiring a high-energy, Sales & Customer Service Representative to make calls, set appointments, and get prospects to show up.
This is not a passive front desk job.
This is not a “sit there and wait” role.
This is a phone-heavy, results-driven position for someone who can move with urgency, stay organized, and keep the calendar full.
D1’s recruiting model is built around speed to lead, high follow-up volume, and KPI accountability, and the recruiter role is explicitly tied to schedule rate, show rate, and close support
What This Job Actually Is
This role is responsible for working leads fast, making outbound calls, setting intro appointments, confirming those appointments, and following up relentlessly to improve show rate. You will spend most of your time on the phone and in the CRM contacting new leads, old leads, missed opportunities, and no-shows to keep the sales calendar full. This is a high-activity, high-accountability role for someone who is confident on the phone, moves with urgency, and knows how to get people to commit. Success in this role is measured by speed to lead, appointments booked, show rate, and consistent follow-up execution.
What you’ll do
- Call new leads quickly
- Follow up with leads by phone, text, and DM
- Set intro sessions and orientation appointments
- Confirm appointments and reduce no-shows
- Work old leads, missed leads, and no-shows
- Keep lead notes, appointment info, and follow-up updated in the CRM
- Help keep the sales calendar full every week
- are confident on the phone
- can handle making a high volume of calls
- follow up fast and consistently
- are persistent and do not get discouraged easily
- are organized and detail-oriented
- like being measured by numbers and results
- can create urgency and get commitment
- Part-time
- 20-30 hours per week
- Schedule will be built around lead follow-up and appointment-setting needs
- $16/hour
- Performance-based bonus opportunity
- phone sales
- appointment setting
- outbound calling
- lead nurture / CRM follow-up
- fitness industry experience is a plus, but not required
D1 is an athletic-based group training facility for adults and youth athletes ages 7 and up with a mission of providing the best fitness philosophy and facility to its athletes, empowering them to improve themselves by efficiently and consistently reaching their fitness goals.
At D1, our promise to our athletes is: “You pick the goal, we help you get there” and D1 Coaches are the catalysts for our fulfillment of that promise. D1 Coaches implement and instill the D1 training philosophy into every workout. They exhibit the ability to adapt and customize programs in the workouts, in order to tailor them to each athlete. They take a personal stake in the lives of our athletes, maintaining regular contact and monitoring their individual progress toward their goals. D1 Coaches are a part of the best training environment in the industry and are integral to the success of D1 as it continues its rapid growth.
Compensation: $16.00 per hour
D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180 in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world’s best athletes and deliver the, in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.
Salary : $16