What are the responsibilities and job description for the Automotive Service Advisor position at D-Patrick?
Job Title: Automotive Service Advisor
Department: Service
Job Type: Full-Time
Ready to take your automotive career to the next level with a team dedicated to top-tier customer service and quality repair? We are hiring a Service Advisor in Crawfordsville, IN. In this key role, you’ll act as a primary liaison between our customers and service technicians, managing vehicle maintenance needs, scheduling repair work, and delivering an exceptional customer experience.
Responsibilities
- Greet customers in a timely, friendly, and professional manner, setting clear expectations for their service visit.
- Consult with customers to identify vehicle issues, review maintenance needs, and recommend services based on manufacturer specifications.
- Prepare accurate cost estimates for parts and labor, check vehicle service history, and obtain proper authorization for repairs.
- Schedule appointments, dispatch work to technicians, verify clock times, and ensure smooth delivery of required parts.
- Keep customers continuously updated on repair progress, delays, and additional recommended work.
- Perform quality control checks—including test driving vehicles and reviewing completed work orders—to minimize comebacks.
- Ensure all repair orders strictly comply with dealership and manufacturer standards (concern, cause, and correction).
- Address customer inquiries via phone, text, or email and maintain a consistently high Customer Satisfaction Index (CSI) score.
Requirements
- High School Diploma or GED equivalent.
- 2 years of related automotive service advisor or customer service experience.
- Basic computer proficiency and strong mathematical skills.
- Outstanding communication, active listening, and interpersonal skills with a team-player attitude.
- High level of honesty, dependability, self-motivation, and attention to detail.
- Ability to work weekends and overtime as needed.
- Valid driver’s license and a clean driving record.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person