Vice President of Retail Operations - Champions First Credit Union

Position Summary

Champions First Credit Union is hiring an energetic individual to join their team as the Vice President of Retail Operations. This position is the head of all operational functions for the credit union and is responsible for overseeing all the retail functions of the organization, including oversight of all branches. Working closely with the EVP/CFO, the VP of Retail Operations will oversee the retail member experience and the credit union’s branch network, including optimizing the functions of branch staff as the membership increasingly uses digital banking options. Responsibilities include managing and coaching branch managers, implementing effective training programs for member-facing staff, and leading initiatives to enhance the institution’s presence within the community. This role is best suited for an innovative, highly organized individual with a strong work ethic who is willing to work with their team in a hands-on capacity, while developing strategies that support the organization's growth goals and long-term branching strategy. The successful candidate will serve as a resource and leader to teams across all branches, ensuring operational efficiency, member satisfaction, and alignment with the credit union’s mission. A bachelor’s degree and five years of management in financial services are required; an advanced degree is preferred.

Company Profile

Founded in 1954 to serve the Florida State University community, Champions First Credit Union (CFCU) has grown into a trusted financial institution with over $540 million in assets. Today, it proudly serves over 32,000 members across 18 counties throughout North Florida. Staying true to the credit union industry's core philosophy of “People helping people,” CFCU is deeply committed to giving back to the communities it serves. Champions First Credit Union offers a comprehensive suite of financial products and services, including checking and savings accounts, loans, credit cards, and digital banking solutions. With a strong focus on member satisfaction, CFCU continually strives to provide exceptional service, personalized support, and financial education to help members reach their goals. Whether you're opening your first account or planning for the future, CFCU is dedicated to being a reliable financial partner every step of the way. To learn more, visit https://championsfirst.org/

Community Profile

Founded in 1824, Tallahassee stands proudly as the capital of Florida and a city that seamlessly blends historical richness with contemporary vitality. Nestled in the heart of the Florida Panhandle, it offers a distinctive mix of Southern charm, natural splendor, and urban sophistication that captivates both residents and visitors. The city is a hub of diverse attractions, catering to a wide range of interests and ages. History buffs can explore well-preserved landmarks and engaging museums, while outdoor enthusiasts are drawn to the area's abundant green spaces. Opportunities abound for hiking shaded nature trails, cycling through scenic parks, boating on winding waterways, and fishing in the region’s plentiful lakes and rivers. Tallahassee is also energized by the presence of Florida State University, a leading public institution that infuses the city with academic excellence, cultural depth, and youthful energy. FSU contributes significantly to the local arts scene, collegiate sports, and educational opportunities, making the city a vibrant hub for intellectual and cultural exchange. With welcoming neighborhoods, strong schools, and a robust job market, it's easy to see why Tallahassee is celebrated as an exceptional place to live, work, and raise a family.

Compensation

A comprehensive compensation package will be offered to the selected candidate.

Apply Now

To submit your confidential application and learn more about the positions represented by D. Hilton Associates, please visit us at www.dhilton.com and click on Find a Career. You may recommend others for candidacy by contacting Katie Farmer, Executive Recruiter at (800) 367-0433, extension 117, or katie@dhilton.com