What are the responsibilities and job description for the Collections Specialist position at Champions First Credit Union?
Bring Your Champion Mindset. Make an Impact.
Join Champions First Credit Union as a Collections Specialist!
Pay Range: Starting at $19.00/hour | Schedule: Full-Time, Mon-Fri 8:30 AM-5:00 PM | Location: Tallahassee / N. Monroe
Benefits: Health/Dental/Vision, 401(k) With Up to 4% Match, Profit Sharing, Generous PTO Including Holidays, Your Birthday, and Work Anniversary, Plus Ongoing Training and Development.
At Champions First Credit Union, being a champion is more than a name — it’s how we show up for our members, our communities, and each other. We’re growing across North Florida, and we’re looking for an empathetic, solutions-focused Collections Specialist to help us keep that promise.
If you enjoy solving problems, helping members work through tough financial moments, and want to build a career, not just take a job, this is your opportunity.
What’s in It for You?
We take care of our team the way we ask our team to take care of our members:
As a member of our Collections team, you’ll help members get back on track while protecting the Credit Union from loss. Your role will include:
Join Champions First Credit Union as a Collections Specialist!
Pay Range: Starting at $19.00/hour | Schedule: Full-Time, Mon-Fri 8:30 AM-5:00 PM | Location: Tallahassee / N. Monroe
Benefits: Health/Dental/Vision, 401(k) With Up to 4% Match, Profit Sharing, Generous PTO Including Holidays, Your Birthday, and Work Anniversary, Plus Ongoing Training and Development.
At Champions First Credit Union, being a champion is more than a name — it’s how we show up for our members, our communities, and each other. We’re growing across North Florida, and we’re looking for an empathetic, solutions-focused Collections Specialist to help us keep that promise.
If you enjoy solving problems, helping members work through tough financial moments, and want to build a career, not just take a job, this is your opportunity.
What’s in It for You?
We take care of our team the way we ask our team to take care of our members:
- Ongoing training and professional development opportunities
- Tuition reimbursement
- Comprehensive benefits package for full-time employees, including health, dental, and vision insurance
- 401(k) Retirement Plan, up to 4% employer match
- Profit sharing program
- Generous paid time off — vacation, sick, and personal time, federal holidays, your birthday, and your work anniversary
As a member of our Collections team, you’ll help members get back on track while protecting the Credit Union from loss. Your role will include:
- Delinquent Account Management - Work delinquent consumer loans, mortgages, business loans, credit cards, and negative share and share draft accounts, and make sure collection notices go out on time.
- Smart Prioritizing - Work high-balance accounts first each day while keeping smaller accounts moving to bring overall delinquency down.
- Member Work-Outs - Partner with members, the Collections team, and loan officers on work-outs that serve both the member and the Credit Union, and negotiate on the Credit Union’s behalf.
- Records & Corrections - Keep clear, accurate notes in the collections system, keep every collection file up to date, and calculate and correct loan payments when errors occur.
- Compliance - Follow the Fair Debt Collection Practices Act, credit union policy, and procedure in every collection practice.
- Skip Tracing & Recommendations - Locate hard-to-reach members through skip tracing and recommend accounts for repossession or legal action.
- Claims & Charge-Offs - File CUNA claims on members’ behalf, work with Accounting on claim questions, and work with Card Services on required monthly credit card charge-offs.
- Counseling & Teamwork - Offer financial counseling to members who need it, work daily with the Collections Director on problem accounts, and help educate staff to prevent negative situations.
Salary : $19