Director of Reservations

Director of Reservations

Location: Southwest Florida

About the Role:
A pre-opening luxury resort in Southwest Florida is seeking a dynamic Director of Reservations to lead its Reservations and Communications (ResComm) Department. This role is responsible for establishing operational excellence, optimizing revenue opportunities, and ensuring world-class guest service.

Key Responsibilities:

• Lead the pre-opening setup and implementation of all reservations processes and systems.
  
  

• Oversee daily operations of the Reservations and ResComm teams, ensuring service standards and productivity targets are met.
  
  

• Develop and monitor room and rate availability strategies to maximize occupancy and revenue.
  
  

• Analyze call metrics and manage labor to operational standards.
  
  

• Supervise OTA, group, and suite reservations, ensuring accuracy and VIP handling.
  
  

• Partner with Revenue, Sales, Spa, and F&B teams to ensure seamless coordination and communication.
  
  

• Maintain training programs, performance evaluations, and incentive initiatives for the Reservations team.
  
  

• Handle guest inquiries and complaints with professionalism and discretion.
  
  

Requirements:

• Prior experience as a Reservations or Rooms Division leader in a luxury hotel or resort.
  
  

• Proven success in pre-opening or project management environments.
  
  

• Strong analytical, organizational, and communication skills.
  
  

• Proficiency with Opera PMS, ACD, and related hotel systems.
  
  

• Degree in Hospitality or related field preferred.
  
  

• Flexible schedule, including weekends and holidays.
  
  

• Excellent spoken and written English; additional languages an asset.