What are the responsibilities and job description for the Workforce Enablement Professional position at Cynet Systems?
We are looking for Workforce Enablement Professional for our client in Indianapolis, IN
Job Title: Workforce Enablement Professional
Job Location: Indianapolis, IN
Job Type: Contract
Job Overview:
Pay Range: $24.00hr - $29.00hr
Requirement/Must Have:
- Minimum of 2 years desktop support for PC s, laptops, and peripherals.
- Minimum of 2 years onsite support and remote support experience.
- Minimum of 2 years supporting mobile devices (Apple devices preferred).
- High School Diploma required.
- Valid Driver s license required.
- Outstanding customer service and organizational skills.
- Excellent communication and time management skills.
- Excellent working knowledge of the ITIL v3 processes in an IT service delivery.
- Fluent in Microsoft Office Products (Word, Excel, PowerPoint).
Responsibilities:
- Encompass activities of working on customer focus projects, Digital Workplace consulting, and hands-on technical support and operations.
- Assist in projects around mobile, IT applications, and end user computing hardware.
- Provide clear and timely updates to the project leaders.
- Present complex technical information to a non-technical audience in a clear and easy to understand manner.
- Take ownership of incidents and act decisively to ensure customers maintain IT productivity.
- Provide technical consultancy for specific groups and work with them how to leverage the existing tool for their benefit.
- Proactively approach business functions to understand their processes and suggest methods to increase productivity.
- Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.
- Provide 2nd-level technical resolution (in-person or remote) for field-based and speciality spaces (GxP, Labs, R&D, etc).
- Manage troubleshooting across network and system infrastructure.
- Due to nature of job The candidate must have Ability to lift 50 pounds.
Nice to Have:
- Associates degree or Bachelors preferred.
Skills:
- Desktop Support.
- Remote Support.
- Mobile Device Support.
- Apple Devices.
- ITIL v3.
- Microsoft Office.
- Word.
- Excel.
- PowerPoint.
- Customer Service.
- Time Management.
Qualification And Education:
- High School Diploma required.
- Valid Driver s license required.
==
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Salary : $24 - $29