US_ Workforce Enablement Professional I_CO

Job Title: US Workforce Enablement Professional I

Job Description

The US Workforce Enablement Professional I delivers high-quality digital workplace support by combining customer-focused project work, digital workplace consulting, and hands-on technical support and operations. This role ensures end users remain productive by resolving technical issues, optimizing the use of existing tools, and supporting mobile and desktop technologies in a fast-paced environment.

Responsibilities

• Support and participate in customer-focused projects related to digital workplace solutions, mobile IT applications, and end user computing hardware.
• Assist with the implementation, configuration, and support of mobile IT applications and end user computing devices such as PCs, laptops, and peripherals.
• Provide clear, timely, and accurate updates to project leaders on progress, issues, and resolutions.
• Present complex technical information to non-technical audiences in a clear, concise, and easy-to-understand manner.
• Take full ownership of incidents, acting decisively to ensure customers maintain IT productivity and experience minimal disruption.
• Provide technical consultancy to specific business groups, advising them on how to leverage existing tools and technologies to meet their needs.
• Proactively engage with business functions to understand their processes and recommend methods, tools, or configurations that increase productivity and efficiency.
• Manage day-to-day IT activities at the site independently within company guidelines to ensure seamless IT operations.
• Deliver 2nd-level technical support both in person and remotely for field-based users and specialized environments such as GxP labs and R&D spaces.
• Troubleshoot and resolve software, hardware, network, and system issues, including VPN and mobile device problems, to restore user productivity.
• Own the end-to-end incident management process, from initial triage through resolution and follow-up, across network and system infrastructure.
• Provide high-quality desktop and end user support, including installation, configuration, and maintenance of PCs, laptops, peripherals, and mobile devices.
• Deliver outstanding customer service by responding promptly to requests, communicating clearly, and managing expectations effectively.
• Use ITIL-based processes and best practices to support IT service delivery and continuous improvement.
• Document issues, solutions, and procedures as needed to support knowledge sharing and consistent service delivery.

Essential Skills

• Minimum of 2 years of desktop support experience for PCs, laptops, and peripherals.
• Minimum of 2 years of onsite and remote support experience.
• Minimum of 2 years of experience supporting mobile devices, with Apple device support preferred.
• High school diploma required.
• Valid driver’s license required.
• Strong experience in desktop support and end user support.
• Proven experience in software troubleshooting and hardware troubleshooting.
• Excellent customer service skills with a strong focus on user satisfaction.
• Outstanding organizational skills and ability to manage multiple tasks effectively.
• Excellent communication skills, both verbal and written.
• Strong time management skills with the ability to prioritize and meet deadlines.
• Excellent working knowledge of ITIL v3 processes within an IT service delivery environment.
• Fluency in Microsoft Office products, including Word, Excel, and PowerPoint.
• Ability to provide VPN support and troubleshoot connectivity issues.
• Ability to support iPhone and other mobile devices.
• Ability to lift up to 50 pounds to handle equipment and hardware as needed.

Additional Skills & Qualifications

• Associate degree or bachelor’s degree preferred.
• Experience working in specialized environments such as GxP labs or R&D spaces is beneficial.
• Demonstrated ability to present technical information to non-technical stakeholders in a clear and accessible way.
• Proactive mindset with the ability to identify opportunities to improve processes and increase productivity.
• Comfort working independently within established guidelines while collaborating effectively with project leaders and business stakeholders.

Work Environment

This is a fully onsite role, working five days a week on a first-shift schedule from 8:00 AM to 5:00 PM. The position is based in a professional environment that includes standard office settings and may also involve work in specialized areas such as laboratories or R&D spaces. The role is hands-on and may require moving and setting up IT equipment, including lifting up to 50 pounds. You will work with a variety of technologies, including PCs, laptops, peripherals, mobile devices (with emphasis on Apple devices and iPhones), VPN solutions, and Microsoft Office applications, while following ITIL-based service delivery processes. The environment emphasizes strong customer service, clear communication, and close collaboration with business functions to maintain a productive and reliable digital workplace.

This is a Contract position based out of Indianapolis, IN.

The pay range for this position is $29.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Indianapolis,IN.

This position is anticipated to close on Aug 18, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $29