What are the responsibilities and job description for the Admissions Assistant position at CYNET SYSTEMS?
Job Overview:
Pay Range: $20.00hr - $29.00hr
Requirement/Must Have:
- Strong verbal and written communication skills.
- Excellent communication and presentation skills.
- Ability to communicate effectively with stakeholders.
- Ability to develop a broad understanding of programs offered and audiences served.
- Proficiency in managing email inboxes and internal ticketing systems.
- Experience with Salesforce or similar CRM platforms.
- Ability to ensure data accuracy and integrity within databases and systems.
Responsibilities:
- Serve as the contact and first line of information and resources for educators interested in or applying to programs.
- Provide outstanding customer service to participants from prospective through enrolled stages.
- Support the day-to-day work of the Admissions team.
- Review material, meet with colleagues, and attend meetings to stay up-to-date and provide constituents with timely, detailed, and helpful information.
- Respond to inquiries received via email and voicemail, answering general questions and coordinating with colleagues as necessary.
- Manage the general email inbox and internal ticketing system through Salesforce.
- Track and triage all communications and report on the volume and nature of inquiries.
- Oversee a small portfolio of online workshops and their entire enrollment cycle.
- Assist the Admissions Team in sending communications and checking that applications and enrollment forms are complete.
- Follow up with applicants as needed and assist in application review of programs.
- Provide general support with processes, reports, and communications in the Applicant Tracking System and CRM.
- Assist Admissions and Marketing Teams in identifying participants who will benefit from further support and additional programs.
- Assist in compiling data for debrief and evaluation meetings after each program ends to identify successes and areas for improvement.
- Respond to requests for data from colleagues within the organization and the broader community.
Skills:
- Customer Service.
- Salesforce.
- CRM.
- Applicant Tracking System.
- Data Entry.
- Reporting.
- Ticketing Systems.
- Administrative Support.
Benefits:
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Salary : $20 - $29