What are the responsibilities and job description for the Customer Service Representative position at CYNET SYSTEMS?
Job Overview:
- The Customer Service Representative is responsible for handling customer interactions, processing orders, and maintaining accurate records.
- This role involves providing excellent customer support, managing order status, and ensuring timely communication with customers.
Responsibilities:
- Process customer orders via phone or purchase orders.
- Answer incoming customer service calls and route them appropriately.
- Manage and process back orders.
- Communicate order status updates to customers.
- Prepare documentation for shipments, including international orders.
- Generate invoices for customer orders.
- Track shipments and update records accordingly.
- Maintain and file customer order records.
- Assist with customer communications and mailings.
Skills:
- Strong attention to detail.
- Excellent customer service and communication skills.
- Strong critical thinking and problem-solving abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Basic knowledge of Microsoft Word, Excel, and related tools.
- Ability to work with databases and order management systems.
Qualification And Education:
- High School Diploma or GED.
- 1 to 2 years of related experience or equivalent combination of education and experience.
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Salary : $20