Field Support Technician

Requirement/Must Have:

• Strong experience in desktop support and end-user services.
• Experience supporting Windows operating systems and MS Office.
• Knowledge of VPN, network printing, laptops, and mobile devices.
• Ability to troubleshoot a wide range of hardware and software issues.
• Strong understanding of SLA management and ticketing systems.
• Excellent communication and customer service skills.

Experience:

• 4 7 years of technical experience in onsite IT support or similar roles.

Responsibilities:

• Install, configure, and support desktops, laptops, mobile devices, and peripherals.
• Perform break-fix support, IMACD activities, data migration, refreshes, and system health checks.
• Provide on-site technical assistance to end users at desk locations.
• Manage ticket queues and ensure incidents and service requests are resolved within SLA.
• Coordinate with vendors for hardware repairs and replacements.
• Perform software installations, updates, and configuration changes.
• Identify and proactively resolve issues impacting end-user experience.
• Support IT operations for onsite and offsite events and meetings.
• Assist with disaster recovery and emergency IT response.
• Maintain inventory levels and ensure compliance with security policies.
• Perform administrative tasks, including access reviews, audits, and documentation.
• Coordinate with Level 3 support teams for escalations and improvements.
• Participate in on-call support on a rotational basis.

Should Have:

• CompTIA A certification or equivalent.
• Experience working in diverse technical environments.
• Strong analytical and problem-solving skills.
• Flexibility to travel to remote sites as needed.

Skills:

• Desktop and end-user support.
• Troubleshooting hardware and software issues.
• SLA and ticket management.
• Vendor coordination and communication.
• IT operations and support services.

Qualification and Education:

• Bachelor s degree in Information Technology or related field preferred.