Business Analyst

Responsibilities:

• Support initiatives across credit, debit, and prepaid card products.
• Work on tokenization and digital wallet integrations including Apple Pay, Google Pay, and Samsung Pay.
• Support authorization, clearing, and settlement processes.
• Assist with fraud monitoring, controls, chargebacks, and dispute management.
• Collaborate with card processors such as FIS, Fiserv, TSYS, and Marqeta.
• Act as a liaison between business, product, technology, operations, and compliance teams.
• Participate in Agile ceremonies including sprint planning, backlog grooming, UAT planning, and defect triage.
• Engage with payment networks such as Visa, Mastercard, and Amex.
• Develop UAT strategies, test scenarios, and test cases.
• Execute and support User Acceptance Testing and defect resolution.
• Support production releases, post-implementation validation, and issue resolution.
• Analyze transaction data, metrics, and trends to support decision-making.
• Collaborate with data teams on dashboards, MIS reporting, and regulatory reporting.

Required Skills And Qualifications:

Functional Domain Skills:

• Strong experience in cards and payments domain.
• Knowledge of ISO 8583 message standards.
• Understanding of authorization and settlement flows.
• Knowledge of interchange fees and network rules.
• Familiarity with fraud and dispute lifecycle.
• Experience working with Visa and Mastercard rules and mandates.

Business Analysis Skills:

• Expertise in requirements elicitation techniques.
• Strong documentation and communication skills.
• Experience with Agile tools such as JIRA, Confluence, and Azure DevOps.
• Ability to manage multiple initiatives simultaneously.

Technical And Analytical Skills:

• Comfortable working with APIs, message flows, and data mappings.
• SQL or data analysis experience preferred.
• Understanding of digital payments and mobile wallets is a plus.