What are the responsibilities and job description for the Windchill Administrator / Systems Administrator (PLM & QMS Support) position at Cyma Systems Inc?
Job Title: Windchill Administrator / Systems Administrator (PLM & QMS Support)
Location: Onsite – New Jersey / New York / Connecticut
Employment Type: Contract
Job Overview
We are looking for an experienced Windchill Administrator / Systems Administrator to support and maintain enterprise applications in a regulated environment. The ideal candidate will have strong hands-on experience with Windchill (PLM) and exposure to MasterControl (QMS), along with excellent troubleshooting and ticket management skills.
This is a highly operational, fast-paced support role requiring end-to-end ownership of issues, backend system administration, and direct interaction with business users.
Key Responsibilities
- Manage and resolve support tickets from investigation through closure
- Perform backend administration tasks including user access management, data corrections, and system updates
- Troubleshoot login issues, system crashes, stuck queues, and application performance problems
- Monitor and restart systems when required while identifying root causes
- Generate reports and support operational workflows within regulated systems
- Communicate with end users to gather issue details, provide updates, and confirm resolutions
- Ensure all system changes follow compliance and regulatory procedures
- Work independently to analyze and resolve technical issues without escalation
Required Skills
- Strong experience in system administration and application support
- Hands-on experience with Windchill PLM administration/support
- Experience supporting regulated enterprise systems such as PLM/QMS environments
- Strong troubleshooting and problem-solving abilities
- Experience managing ticket-based support environments
- Knowledge of user access management, backend data updates, and system monitoring
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
- Experience with MasterControl QMS
- Experience in regulated industries such as Medical Device, Pharmaceutical, Aerospace, or Automotive
- Exposure to compliance-driven operational processes
- Prior experience supporting enterprise applications in onsite environments
Work Environment
- Full-time onsite role
- Fast-paced operational support environment
- Hands-on support involving direct system access and backend fixes
- Collaborative interaction with IT teams, operations, and business users