What are the responsibilities and job description for the Windchill Admin position at Cyma Systems Inc?
Role : Windchill Admin
Location: Onsite at NJ, NY or CT
Top Skills Details :
1. System Administration & Troubleshooting: Keep critical systems running and resolve issues directly, not escalate them. The manager emphasized the need for someone who can analyze problems, log into systems, and fix them independently, including access issues, crashes, and backend data updates.
2. Regulated Systems (PLM/QMS): Experience with Windchill (PLM) and MasterControl (QMS) is essential due to the regulated nature of these systems. The role requires a clear understanding of compliance constraints, ensuring that all actions taken within the system align with approved processes and do not compromise data integrity or regulatory standards.
3. Full Ticket Ownership: The position requires end-to-end ownership of support tickets, including troubleshooting, executing fixes, communicating with users, and closing requests. Success depends on the ability to drive issues through to resolution efficiently while maintaining clear and professional communication.
Job Description :
The Systems Administrator will support and maintain core enterprise applications, including Windchill (PLM) and MasterControl (QMS), by managing ticket queues, performing backend system updates, and resolving user issues. This role is responsible for ensuring system reliability, supporting operational workflows, and maintaining compliance within regulated environments.
***Essential Functions***
Manage and resolve assigned support tickets end-to-end, including troubleshooting, execution, and closure
Perform backend system administration tasks such as data updates, access management, and record adjustments within Windchill and MasterControl
Diagnose and resolve system issues, including login problems, system errors, and performance disruptions
Restart and monitor systems as needed and investigate root causes of failures
Generate reports and support user requests while ensuring compliance with system controls
Communicate with internal users to gather requirements, provide updates, and confirm resolution
Follow and enforce regulatory and operational procedures when performing system changes
***Qualifications***
Knowledge, Skills and Abilities:
Strong system administration and troubleshooting skills across enterprise applications
Experience working in regulated environments with PLM (Windchill) and/or QMS (MasterControl) systems preferred
Ability to understand and apply compliance requirements when executing system changes
Strong problem-solving skills with the ability to work independently
Excellent written and verbal communication skills
Ability to manage multiple priorities and drive issues through to resolution
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