What are the responsibilities and job description for the Help Desk Analyst - Onsite Interview position at CyberSWIFT?
Job Title: Help Desk Analyst
Job Location: 30 E Broad St, Columbus, OH 43215 - Onsite
Requirements:
- 1 years in tier-2 help desk or desktop support handling technical issues across hardware and software.
- Proficiency in ServiceNow or similar enterprise ticketing platforms for issue tracking and workflow handling.
- Experience in diagnosing workstation, OS, and application-level problems in a support environment.
- Experience with O365 applications, user access tasks, and basic security/compliance procedures.
- Experience in resolving connectivity issues involving networks, VPN, and authentication workflows.
- Experience with customer-facing technical support via phone or video for diverse user groups.
- Strong communication skills for interacting with end users and documenting resolutions clearly.
Responsibilities:
- Provide tier-2 troubleshooting for hardware, software, and access issues across a large user base.
- Managing ServiceNow tickets, updates, escalations, and service workflows.
- Resolving workstation problems including installations, configurations, and system errors.
- Addressing network, authentication, and connectivity-related support requests.
- Supporting O365 usage, account tasks, and productivity tool issues.
- Security-aligned procedures while assisting users with technical challenges.
- Deliver clear communication and maintain a strong customer service approach in all interactions.
