Technical Support Specialist

Job Description

As a CyberPowerPC Technical Service Specialist, you’ll have the responsibility of ensuring that every CyberPowerPC customer enjoys gaming without the worry of any computer issues. Your goal is to impress them with your technical knowledge and high quality service. We are looking for talented and driven Customer Service Specialist who are passionate about gaming and computer technology to join our team. You will provide excellent customer service by using in-depth knowledge of company products, hardware technology,as well as by communicating clearly and effectively with your fellow team members. The key to yours and the brand’s success will rely on your ability tobe empathetic to the customer’s issues, to listen first and carefully to identify and address their problems and to resolve it in the most effective way possible.

YOU WILL:

• Respond to and resolve customer inquiries and issues by identifying the topic and type of assistance the end-user needs.
• Deliver outstanding service and support to end-users using multiple CRM platforms such as Live Chat, Ticketing, Live Calls, Email and Social Media.
• Diagnose and resolve technical hardware and software issues by evaluating and analyzing the symptoms
• Meet the performance goals established for the position in terms of efficiency, quality and customer satisfaction
• Be trained on new technologies and hardware and how to resolve current or potential support issues
• Have the ability to methodically test for ability and performance issues.
• Have intelligent decisions making skill that will allow you to accurately judge customer service situations to know when to escalate issues to higher tiers of support.

YOU HAVE:

• 1-year Customer service experience
• 1-2 years of prior hands-on experience with computer hardware and software.
• 1-year experience trouble shooting hardware and software issues in a help desk environment
• Exceptional communication skills, both written and verbal
• Ability to work under pressure in a fast-pace environment
• Strong problem solving and troubleshooting skills
• Unwavering patience and empathy for helping solve customer issues
• Attention to detail and being through in your records and effort
• Ability to multitask multiple service platforms simultaneously and orderly with a focus on customer service and happiness as a priority.
• ADDITIONAL PLUS:
• Bilingual language skills
• Experience with Zendesk or other online helpdesk software and processes

YOU ARE:

• Legally authorized to work in the United States on a regular full-time basis without restrictions (Required)
• GED/High school diploma or higher (Preferred)
• Proficient (perform the skill with limited assistance) with MS Office products: Excel, Word, PowerPoint, and Outlook.
• Available and willing to work overtime as required
• Reliable and punctual
• Disciplined work ethic and works with a sense of urgency and has a drive for results

WHO WE ARE:

At CyberPowerPC, our mission is simple: to have a gaming desktop in every home and to make gaming a core part of our culture. It's simple but challenging for sure. However, every day as we grow so does thatgaming community and we are getting close every day. That's why our motto here is "Let's Go" because no matter how large the challenge, no matter what your dreams are, whether its to be the next top streamer or esports pro, or simply to be the best among your friends, you can do it! Don't hesitate, just jump in, push forwards and through, let's go, and win this.

CyberPowerPC has been building high end gaming systems since 1998 and now over 20 years later we are still the best at it. As the largest North American OEM of gaming systems, with our brand at nearly all major electronics retailers from Amazon to BestBuy, CyberPowerPC is one of the most recognized gaming brands in world.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Windows: 1 year (Preferred)
• Active Directory: 1 year (Preferred)

Work Location: In person

Pay: $18.50 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Work Location: In person

Salary : $19