Technical Support Engineer

Up to $70,000 

Onsite to start - eventually moving to Hybrid

We're looking for a skilled and customer-focused Technical Support Engineer to join our IT team and deliver enterprise-level support. In this role, you'll troubleshoot software and hardware issues, assist with application installations, configure new hardware and resolve computer related issues. You will work with a team utilizing remote desktop connection solutions for immediate response.

• Diagnose and resolve software, hardware, and configuration issues across Windows and macOS environments.
• Provide real-time support via remote desktop, chat, email, and phone.
• Guide users through troubleshooting steps and technical solutions.
• Escalate unresolved issues to appropriate internal teams (e.g., developers).
• Maintain accurate logs and documentation of support activities.
• Manage laptop imaging, asset tracking, and inventory of IT equipment.
• Conduct IT onboarding sessions for new hires.
• Support mobile devices.
• Assist with office services and data center tasks, including office moves.
• Administer Service Desk tools and manage Intune and JAMF configurations.

• 5 years of experience in technical support, with a focus on white-glove customer service.
• Strong expertise in macOS and Windows operating systems.
• Hands-on experience with Intune, SCCM, JAMF, WSUS, and application packaging.
• Familiarity with Active Directory, Okta, Office 365, and Group Policy.
• Working knowledge of PowerShell scripting and ServiceDesk Plus is a plus.
• Excellent communication skills-able to adapt your style to different audiences.

Benefits

Medical, Dental, Vision - Day one
401K
14 holidays in 2025 (plus one floating holiday)
10 vacation days
5 sick days