Technical Support Engineer - Packaging Equipment

Title: Technical Support Engineer 
Annual Salary: $70,000 - $90,000 company credit card  bonus  68$ per diem
Location: Wixom, MI (on-site)
Requirements: Strong electrical/mechanical background with Automation Equipment 

 

Travel 
Ability to travel up to 50% as needed for training, customer visits, and field support activities for the first 6-12 months; then down to 25% after with hybrid/remote flexibility. 

 

Position Overview

 

Join a global leader in automated packaging and processing equipment whose technology helps manufacturers improve efficiency, maximize uptime, and streamline production operations. Known for its innovation, engineering expertise, and commitment to customer success, the company has built a strong reputation as a trusted partner to manufacturers around the world.

As a Technical Support Engineer, you'll support advanced packaging equipment and automation systems across North America. This role offers the opportunity to solve complex technical challenges and work with sophisticated machinery while maintaining a better work-life balance than a traditional field service position. Working closely with customers, technicians, and engineering teams, you'll help troubleshoot critical issues, support installations and startups, and become a go-to technical expert for industry-leading equipment.

 

 

What You Will Be Doing

 

• Troubleshoot mechanical, electrical, software, and controls-related issues via phone, email, and remote access tools
• Provide technical support to customers and field service technicians for industrial equipment and automation systems
• Support equipment commissioning, installation, startup, and field service activities
• Manage and document technical support cases through CRM systems
• Collaborate with engineering and product teams to identify and resolve recurring issues
• Assist customers with software installations, upgrades, and system configurations
• Participate in field assignments and customer visits as needed to maintain technical expertise
• Ensure timely resolution of customer issues while maintaining a high level of customer satisfaction

 

What you need for this position: 

 

• Experience in Technical Support, Field Service, Maintenance, Controls, Automation, or Industrial Equipment Support
• Associate's or Bachelor's degree in Mechatronics, Electrical Engineering, Mechanical Engineering, Automation, or a related technical field preferred
• Experience troubleshooting industrial machinery, automation equipment, packaging equipment, food processing equipment, or other capital equipment
• Understanding of PLCs, HMI systems, industrial controls, sensors, motors, drives, and electromechanical systems
• Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation
• Experience supporting equipment installations, startups, commissioning, repairs, and preventative maintenance activities

 

Benefits

• $70,000 - $90,000 company credit card  Annual Bonus 
• 5% annual bonus opportunity based on individual and company performance
• Day 1 medical benefits coverage
• 401(k) eligibility after 30 days with a 50% company match up to 8%
• Company Credit Card
• Mileage reimbursement and $68/day travel per diem
• Annual Remote Employee Appreciation Week with team-building activities, dinners, and company-sponsored events

 

 

Email Your Resume In Word To
Wade.Orlowski@CyberCoders.com
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : WO2-2000437L413 -- in the email subject line for your application to be considered.
Wade Orlowski - Executive Recruiter

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role.

This job was first posted by CyberCoders on 10/22/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Everforth CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter .  Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

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