Director of Service Commercial HVAC

Director of Service

Position Overview
The Director of Service will lead and grow our commercial service organization, ensuring exceptional field performance, profitability, and customer satisfaction for commercial HVAC and mechanical contracting services. This role owns P&L results for the service division, develops strategy and budgets, optimizes service delivery and contracts, and partners with operations, sales, and estimating to drive growth and operational excellence.

Key Responsibilities

• Own full P&L responsibility for the service division, setting financial targets and driving profitability through revenue growth and cost control.
• Develop and execute short- and long-term service strategies and annual budgets aligned with company goals; monitor performance and adjust plans as needed.
• Lead and coach service leadership and field teams (technicians, supervisors, dispatch) to deliver high-quality commercial HVAC and mechanical contracting services.
• Oversee service delivery processes including scheduling, dispatch, parts management, warranty handling, and quality assurance to maximize first-time fix rates and customer satisfaction.
• Manage service contracts and maintenance agreements lifecycle negotiating terms, pricing, renewals, and compliance to protect margins and customer relationships.
• Implement operational planning, workforce forecasting, and training programs to ensure right staffing levels, certification compliance, and technician development.
• Drive continuous improvement initiatives using KPIs (response times, utilization, revenue per tech, churn) and implement systems to improve efficiency and reporting.
• Collaborate with estimating, sales, and project teams to transition work between construction and service, standardize handoffs, and identify upsell or retrofit opportunities.
• Manage vendor and subcontractor relationships for specialty services; negotiate contracts and ensure performance and safety standards are met.
• Ensure regulatory, safety, and quality compliance across all service operations and maintain customer communication during escalations and major incidents.

Qualifications

• 10 years of progressive experience in commercial HVAC or mechanical contracting service operations, with at least 5 years in a senior leadership role.
• Proven P&L management experience with demonstrated ability to drive profitability, control costs, and meet financial targets.
• Strong knowledge of commercial HVAC systems and mechanical contracting practices, codes, and safety standards.
• Experience managing service contracts, maintenance agreements, and commercial client relationships.
• Demonstrated skills in budgeting, forecasting, operational planning, and workforce management.
• Track record of building and leading high-performing field teams, with experience in technician development, dispatch, and parts management.
• Excellent negotiation skills and experience managing third-party contracts and vendor partnerships.
• Proficiency with service management software, CRM or ERP systems, and data-driven decision making using KPIs.
• Excellent communication, stakeholder management, and problem-solving skills, with the ability to work across functions to drive results.

Benefits

• Medical
• Dental
• 401K
• Bonus Opportunities 
• PTO
• Sick Time
• Top-Rated Company and Culture

Email Your Resume In Word To
Kylie.Mullins@CyberCoders.com
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : KM16-1993698L351 -- in the email subject line for your application to be considered.
Kylie Mullins - Executive Recruiter

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role.

This job was first posted by CyberCoders on 08/02/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Everforth CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter .  Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

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