Program Director

JOB SUMMARY:
This role oversees the day-to-day operations of a residential treatment program serving adults with substance use disorders. Reporting to the Clinical Director, the Program Director leads a multidisciplinary team to deliver trauma-informed, high-quality services in a collaborative environment focused on recovery and overall wellness. This individual will also contribute to planning efforts for a transition to a family-focused treatment campus offering a full continuum of care. The position ensures that all program components meet rigorous standards for quality, ethics, and regulatory compliance.

ESSENTIAL RESPONSIBILITIES:
• Provide leadership and oversight for a 24/7 residential treatment program, including operations, programming, and scheduling
• Supervise and support a diverse team, including leadership staff, clinicians, direct care staff, and support personnel
• Conduct performance evaluations and provide ongoing feedback to team members
• Coordinate staffing schedules and ensure appropriate coverage at all times
• Participate in an on-call rotation for after-hours program needs
• Lead team meetings, trainings, and interdisciplinary clinical staffing discussions
• Collaborate with internal departments such as billing, quality assurance, and administration
• Ensure completion of all required administrative duties and internal/external reporting
• Maintain a safe, supportive, and therapeutic environment for both clients and staff
• Promote consistency, accountability, and professionalism across the program
• Address challenges proactively, demonstrating strong problem-solving skills and composure under pressure
• Foster clear, professional communication with staff, clients, families, and external partners
• Support client care through coordination and case management across the continuum of services
• Build and maintain strong partnerships with community organizations, including justice and child welfare systems
• Uphold high standards of customer service for all stakeholders
• Ensure compliance with applicable regulations, accreditation standards, and organizational policies

QUALIFICATIONS:

Experience & Skills:
• Background in behavioral health with progressive levels of responsibility
• Prior experience in residential or inpatient care settings
• Demonstrated supervisory or leadership experience
• Strong organizational and time management abilities
• Effective written and verbal communication skills
• Ability to work both independently and collaboratively
• Strong critical thinking and problem-solving capabilities
• Commitment to person-centered, trauma-informed approaches to care

Education & Credentials:
• CADC II required; CADC III preferred
• QMHP preferred
• LPC (or ability to obtain within two years) preferred
• Must pass drug screening and background check, including exclusion list verification