Director, Client Business Development

Department: Corporate College - Client Solutions

Location: Corporate College East

Reports To: Exec Dir, Client Solutns/Prog

Recruitment Type: External/Internal

Requisition ID: req7095

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: M-F, 8:30am-5pm

Number of Openings: 1

Job Description:

SUMMARY

Drives strategic business growth for Corporate College by identifying, cultivating, and expanding relationships with organizations throughout Ohio and surrounding markets. Serves as a consultative partner to clients by aligning workforce development, leadership development, organizational effectiveness, and customized training solutions with client business objectives. Leverages relationship management, strategic marketing, and collaborative solution development to increase revenue growth, client retention, and long-term partnerships.

ESSENTIAL FUNCTIONS

• Drives business development activities that consistently meet or exceed established sales and revenue goals.
  
• Develops and executes strategic business development plans designed to expand market presence and increase organizational revenue.
  
• Delivers professional presentations, proposals, and consultative discussions to executives, business leaders, community partners, and internal stakeholders.
• Utilizes the college’s CRM platform, Salesforce, to manage client engagement activities, sales pipelines, forecasting, proposal tracking, and relationship development initiatives.
  
• Leverages Salesforce and/or cloud-based marketing tools to support strategic outreach campaigns, lead generation, client engagement, and business development initiatives.
  
• Analyzes client and market data to identify trends, business opportunities, and strategies that support revenue growth and client retention.
  
• Builds, develops, and maintains strategic client relationships that result in long-term partnerships, repeat business, and large-scale customized training and consulting engagements.
  
• Collaborates with Program Directors, subject matter experts, and internal teams to design customized workforce development and organizational effectiveness solutions aligned with client goals.
  
• Demonstrates exceptional verbal, written, presentation, and interpersonal communication skills in both client-facing and internal collaborative environments.
  
• Collaborates effectively with cross-functional internal teams to ensure seamless project execution, client satisfaction, and achievement of departmental goals.
  
• Demonstrates strong project management and organizational skills in coordinating multiple client engagements, timelines, deliverables, and stakeholder communications.
  
• Demonstrates strong digital literacy and the ability to effectively utilize CRM systems, virtual meeting platforms, marketing tools, data systems, and emerging technologies to support brand awareness, lead generation activities, client engagement, and operational effectiveness.
• Embraces innovation, continuous improvement, organizational change, and ongoing professional development to remain current with college offerings, industry trends, technologies, and evolving client needs.
  
• Must possess reliable transportation and maintain the ability to travel independently to client and partner locations.
  
• Performs other duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Bachelor's degree
  
  • Significant related experience may substitute for education
    
• Minimum of five years of demonstrated sales and/or corporate training sales experience
  
• Experience in business development, corporate training, workforce development, organizational development, human resources,
• consulting, or related professional services environments preferred.
  
• Demonstrated success developing and managing strategic client relationships resulting in measurable revenue growth and long-term partnerships.
• Demonstrated experience utilizing consultative selling and solution-based sales strategies.
  
• Demonstrated ability to navigate complex organizational structures and build executive-level relationships.

KNOWLEDGE, SKILLS, and ABILITIES

• Ability and willingness to travel regularly throughout Ohio to meet with clients, attend events, and support networking and business development activities.
  
• Demonstrated proficiency utilizing CRM systems, preferably Salesforce, for pipeline management, client engagement tracking, forecasting, reporting, and strategic business development activities.
  
• Knowledge of strategic marketing and digital outreach strategies, including experience leveraging marketing automation and cloud-based engagement tools preferred.
  
• Possess strong organizational, time-management skills, and is results-oriented
  
• Possess strong commitment to providing excellent customer service
  
• Ability to work effectively in a dynamic and changing work environment requiring flexibility and teamwork
  
• Demonstrated ability to develop, foster and cultivate relationships, create opportunities and solve problems
  
• Ability to meet or exceed identified revenue forecasts
  
• Strong technology and digital communication skills, including proficiency with collaboration tools, virtual meeting platforms, and business productivity applications.
  
• Must be a driven and energetic self-starter
  
• Demonstrated ability to effectively present ideas, proposals, and solutions to executive-level audiences and diverse stakeholder groups
  
• Ability to develop, foster and cultivate relationships and provide extraordinary customer service and follow through
  
• Demonstrated success working collaboratively in highly matrixed team environments.
  
• Strong business acumen, analytical thinking, financial analysis, and strategic problem-solving capabilities.
  
• Possess sensitivity to appropriately respond to the needs of the community.

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
  
• Collaboration
  
• Quality of Work

VERY IMPORTANT COMPETENCIES

• Communication
  
• Time Utilization

IMPORTANT COMPETENCIES

• Adaptability
  
• Continuous Improvement

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment.
  
• The work area is adequately lit, heated and ventilated.
  
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying light items such as papers, files, pamphlets, books, etc.
  
• Work will require regular travel throughout Ohio to meet with clients, attend events, and support networking and business development activities. Walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite.

Target Starting Salary Range: $80,000 to $90,000
The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit’s available budget, and the candidate’s qualifications in relation to the minimum and/or preferred job requirement(s).

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.